DD

Dee D. one year ago • From Google

Rating

Bad

Doctors ignored my depression and concerns

If you're battling mental health challenges, steer clear of this practice, particularly Dr Mughal and Dr Corriette. I've consistently been dismissed, with my depression labeled as "merely mild" despite clear NHS screening evidence to the contrary. They demonstrate zero commitment to finding optimal treatment for patients, prioritizing administrative convenience instead. I spent months requesting DBT, only to be redirected to CBT (with false promises of eventual DBT), a therapy I'd already unsuccessfully tried, while repeatedly being pushed towards SSRIs - medication I explicitly refused. Their approach is fundamentally about silencing patients rather than genuinely hearing them. Additionally, I was forced to send an aggressive, detailed message just to access my own medical records after waiting over two months, their phone system is practically impenetrable, they never offer face-to-face consultations, and they frequently disregard E-Consult submissions, resulting in missed appointments entirely. They seem exclusively capable of providing superficial phone-based placation, and even that they execute inconsistently. An absolutely abysmal service. Potentially the most incompetent and ineffective GP practice one could possibly choose.

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