Alma Medical Centre

When I first became a patient, I found the practice to be caring. However, following a disagreement with my GP, I was subsequently removed from their patient list. I feel this was handled unfairly.

Excellent family medical practice. The clinicians allocate sufficient time for consultations and demonstrate genuine attentiveness, addressing concerns effectively. The clinical support staff and..

The location took a bit of getting used to as I'm unfamiliar with the area, but the team members are genuinely wonderful and the facility is immaculately maintained. The waiting room is generously..

I attempted to call to book an appointment, but after an extended period of trying, the line repeatedly disconnected with a busy signal. The reception service experience was disappointing.

I wish I had sought care elsewhere instead. I was directed to attend a clinic appointment for tests, but I wasn't provided with the location details I needed. By the time I managed to find my way..

I called the practice early in the morning and experienced a delay in getting through, but when I did connect with someone, I was offered an appointment with a nurse practitioner. I was initially..

The finest medical professionals I've encountered. I'm always able to secure an appointment after persisting through the process. The clinical staff are outstanding and treat patients with genuine..

The team members are welcoming and offer great guidance and support. That said, reaching the practice by telephone can be difficult as the lines tend to be congested during morning hours, which can..

The reception team would benefit from improved customer service skills.

The reception team could be more welcoming, however the clinical staff provide excellent care.

Moving to this practice was one of the best decisions I made. The team members are excellent and the front desk staff are genuinely friendly and supportive. I'm very grateful for the care and..

I have been with this practice for many years. I recently had a medication review appointment. The clinician conducting the consultation went above and beyond, taking time to explain things I was..

It is extremely difficult to reach the practice by telephone, which represents a disappointing level of service.

I have attempted to contact the practice on numerous occasions. The phone lines are frequently engaged with no apparent queuing system in place. The online appointment booking system is not..

The practice has performed admirably during the recent pandemic period, demonstrating commendable effort and dedication.

The clinical staff are all genuinely pleasant and very supportive. I recently received a message to arrange a follow-up appointment, which took quite a while to sort out, but I eventually managed to..

I was removed from the patient list after more than two decades with the practice due to missed appointments. However, I found it very difficult to get through to reschedule appointments, and as I..

The clinician I saw was excellent. I received a prompt diagnosis that has significantly improved my quality of life. I am very grateful for the care provided. I don't visit the practice frequently,..

This practice has been my family's doctor for as long as I can remember, and I've consistently had positive experiences throughout. The healthcare professionals there are excellent.

I visited for the first time yesterday and had to complete the registration process. The staff members were unwelcoming and dismissive throughout my visit. I found them unhelpful when I needed..