Friary House Surgery

Waited nearly an hour, then forced to end call before extra charges kicked in. Attempted again for 25 minutes, got disconnected. Tried calling around 5:15 PM before office closes at 6 PM, and by..

I endured an 8-day wait before a nurse would see me, and while sitting in the waiting area, I witnessed a Black woman enter seeking a blood test. Despite not being registered, the receptionist..

I've been waiting for my prescription to be delivered to the pharmacy for a fortnight, and I'm aware they're experiencing issues with their new system. However, this is unacceptable, especially..

During my aunt's visit for a blood test, the receptionist—an elderly woman with a short haircut—displayed an incredibly unwelcoming attitude. She brusquely informed my aunt that due to being..

Took an age to get through on the phone to be told some one would call back later or the next day, that never happened, I got the results of the test from the nhs which told me I had food poisoning..

Extremely discourteous personnel with little regard for patient experience. Phone queue delays and clinic processing times are unacceptably long and frustrating.

Attempting to contact them via phone is a constant struggle, and when you finally do, the staff's demeanor is discourteous and lacking professionalism. They persistently direct you to submit an..

Dr. Osarogie Olu-Uwangue is absolutely the most incompetent general practitioner I've encountered. Following a prolonged period of attempting to understand the source of my discomfort, and finally..

I downgraded my review from a perfect score to the lowest due to an incredibly frustrating experience. Enduring significant pain, I struggled to schedule an appointment, with their online system..

Waited 10th in line for 42 minutes, only to be directed to their online portal for results. The receptionist was incredibly unhelpful and dismissive, practically snapping at me with a condescending..

Attempting to contact their customer service is an absolute horror show that I'd never recommend to anyone. Experiencing prolonged wait times for prescription processing has become their standard..

Unable to make a phone call due to a "call in use" message, and prevented from booking online because the website claims it's not accepting reservations. This behavior is highly unethical and..

Medical attention seems to be their absolute last priority. Getting in touch with a physician is a futile endeavor, and securing an appointment is completely out of the question!

Klinik system is completely useless - nobody ever responds to anything, and you're constantly forced to resort to surgical intervention. Their phone support is equally terrible. Whoever is managing..

A completely terrible medical practice that prioritizes bureaucratic procedures over patient care. When seeking assistance, patients are directed to an online form that is incomprehensible to older..

The recently implemented booking system is absolutely terrible. I've been waiting on my medications for more than a fortnight. Despite multiple attempts to contact them by phone, I was simply told..

Repeatedly unable to get through on the phone for almost an hour. I get that employees need lunch breaks, but seriously, someone should be available to take calls during business hours.

Having waited 3 hours for my call to be finally answered i was yet again told to ring back the next day - preferably at 7 am as that is the only time that anyone might get through to make an..

My interactions have consistently been positive, with the staff demonstrating high levels of professionalism. Whenever I submit a clinic form, they respond quickly, maintain a pleasant demeanor, and..

Impossible to communicate with anyone!!! Made 12 phone calls in a single day, constantly encountering a busy signal (all documented!). Yesterday, 7 calls went unanswered with a busy tone!! Two days..