DM

Darren M. one year ago • From Google

Rating

Bad

Doctors surgery disaster beyond all expectations

I am utterly astounded that in 2025, I find myself writing this complaint. Approximately six weeks ago, I scheduled a blood test for 9am today, given the scarce availability beforehand. Arriving at 8:40am, well ahead of my appointment, I discovered the surgery in complete darkness with an unanswered phone. Numerous patients, many significantly older than myself, were left standing outside in the cold, some reportedly waiting since 8am. The nurse eventually appeared but was without keys to enter the facility. Despite her attempts to contact someone to unlock the premises, she was unsuccessful. As I work on the opposite side of London, I had to take half a day off work, resulting in lost wages. I intend to pursue compensation through alternative communication channels. In five years, I have only visited the doctors once, actively avoiding medical facilities, and on my second visit, this is the experience I encounter. How can a medical practice possibly depend on a single individual holding the keys to open? It's absolutely absurd! To add insult to injury, I received a cancellation text message at 9:50am! This situation is, without exaggeration, a complete and utter shambles.

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