JR

James R. one year ago • From Google

Rating

Bad

Doctors Surgery Lost Its Personal Touch

I've been a patient at this medical practice for an extended period and can genuinely attest that they were once exceptional, frequently praising the quality of my healthcare providers. Sadly, since the pandemic, their service has drastically deteriorated. Communication is nearly impossible, scheduling appointments has become challenging, and their current approach feels impersonal and robotic. I wasted half an hour on hold just to reach a department that wasn't even related to Eden park, and their staff demonstrated zero willingness to assist. They're aggressively pushing automation, completely eliminating any sense of personal connection. This is precisely the opposite of what you want from a community medical practice. I strongly advise exploring alternative healthcare providers, and I myself am actively seeking a new medical practice. It's truly disheartening that the quality of care has declined to such an extent.

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