AP

Amelia P. 2 years ago • From Google

Rating

Bad

Doctors were kind but receptionists were heartless

I want to begin by praising the medical professionals at this facility, who were consistently attentive and provided excellent guidance. Sadly, the same cannot be said for the front desk staff, who were shockingly callous and unhelpful. Whenever I interacted with the reception team, they displayed a complete lack of compassion and basic human decency. On one particularly distressing occasion, when I called while experiencing intense pain and desperately seeking guidance about where to seek medical assistance outside of Portsmouth, their response was to coldly suggest I use Google. Their indifference was appalling, especially when I was in genuine emotional and physical distress. The reception team's behavior was nothing short of deplorable - they showed zero empathy towards someone who was clearly suffering. Their service was absolutely the worst, demonstrating a profoundly inhumane approach to patient care that stands in stark contrast to the excellent doctors.

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