Queens Road Surgery
Angela C. 3 years ago • From Google
Great
Doctors who saved my life
I hold the medical professionals at this practice in the highest regard, having witnessed their exceptional care and compassion over time. Several doctors have truly made a significant impact throughout the years. The entire NHS system appears on the brink of collapse, with doctors at this surgery frequently left to manage the fallout. Everyone is working incredibly hard but overwhelmingly burdened. The NHS requires substantial organizational improvements. While I've experienced systemic failings, a remarkable doctor and supportive receptionist at this surgery have been my saving grace. The modern technological systems pose challenges for older patients, and enhanced communication between medical facilities and patients might help bridge this gap. However, we must remain mindful that not everyone, particularly older individuals, will become computer-proficient. No one should be marginalized in this increasingly digital landscape. The receptionists, though occasionally seeming overwhelmed, are never intentionally unhelpful. They undoubtedly feel the strain but maintain remarkable politeness. The struggle of relaying messages, constant redirections, and busy phone lines is evident. Two staff members recently stood out: Rachel (who expertly directed me to the most appropriate doctor for my specific issue) and Amy (whose compassionate approach was potentially life-saving). Continuity of care is paramount. The goal should be to be the person who meaningfully improves a patient's healthcare experience. With targeted training and improved communication involving all stakeholders, including patients, this surgery could become a place I would wholeheartedly recommend. The staff are genuinely wonderful, and the doctors are consummate professionals.
For nearly 20 years, I've been receiving medical care at Queens road surgery, and their treatment has consistently been of the highest caliber. My complex health issues have undoubtedly presented..
Queens Road Surgery
Barbara M.
These medical professionals are absolutely top-notch. Each physician addresses patient concerns with incredible understanding and compassion, and their approach to administering flu and covid..
Queens Road Surgery
DAVID R.
The surgical procedure was exceptionally managed. I'm dealing with an extensive skin graft on my left leg that requires extremely challenging maintenance and dressing, but the two nurses I..
Queens Road Surgery
Angela W.
Medical professionals are excellent during procedures, but the administrative team's phone manner is abrasive and makes patients feel like an inconvenience they'd rather not deal with.
Queens Road Surgery
AL Y.
The medical staff at this facility are absolutely outstanding, showing genuine care and attention to patients - I cannot speak highly enough of them. Unfortunately, the John Lowes pharmacy attached..
Queens Road Surgery
Leigh G.
I really appreciate this medical practice and find Dr. Clarke exceptionally competent, alongside most of the other physicians who are all highly skilled, with just one exception. That particular..
Queens Road Surgery
Kate M.
The medical staff are typically excellent, but their telephone infrastructure is utterly dysfunctional. I've spent three consecutive days attempting to secure a phone consultation, only to encounter..
Queens Road Surgery
James B.
The receptionist at Queens Road surgery is hands down the most condescending and discourteous individual I've encountered. One would assume that empathy and attentive communication are crucial..
Queens Road Surgery
Valerie H.
Proceed with caution when considering this medical practice. John, the practice manager, wields significant control over patient access to GPs, determining who receives care and who does not. After..
Queens Road Surgery
Rachel S.
Queens road surgery is an excellent medical practice. The staff are incredibly compassionate, the facility is immaculate and spacious, providing ample room for all patients. Prescription turnaround..
Queens Road Surgery
Caroline A.
I'm not satisfied with this facility. While the reception staff are pleasant and most of the medical team is competent, there's one physician whose behavior is deeply troubling. I'm seriously..
Queens Road Surgery
Le-Toya M.
Miguel is an absolute blessing! During our family crisis, he demonstrated incredible patience and initiative. He meticulously addressed every single one of my concerns and took charge by actively..
Queens Road Surgery
Samantha H.
I felt strongly motivated to share this review because recognition is important. Considering the current landscape of general practices, where appointment availability is often challenging and..
Queens Road Surgery
Janine J.
Utterly appalling and patronizing.
Queens Road Surgery
mickdaniel99 m.
Everyone at this facility is exceptional, starting from the welcoming reception staff to the responsive phone team. All the physicians and nurses are incredibly supportive and professional...
Queens Road Surgery
Darcie F.
This medical facility is completely unacceptable. Their phone lines are perpetually blocked, and the receptionist deliberately keeps the phone off the hook. My disabled mother has attempted to..
Queens Road Surgery
barbara m.
Top-notch service in the local market. Quick and precise. Gets the job done. And genuinely connects with customers.
Queens Road Surgery
Vacariu T.
The employees are incredibly welcoming, and the physicians are top-notch. Scheduling was always efficient, with minimal wait times.
Queens Road Surgery
Diane M.
Shortly after becoming a patient at the practice, I was confronted with a breast cancer diagnosis. Dr Clarke reached out personally, offering guidance and compassionate support during this..
Queens Road Surgery
Colin D.
Once more, this medical facility demonstrates its lack of professionalism. For the third consecutive time, I've been unable to secure a proper appointment. I was scheduled to receive a finger..
Queens Road Surgery
Glynne J.