Queens Road Surgery
Angela C. 3 years ago • From Google
Great
Doctors who saved my life
I hold the medical professionals at this practice in the highest regard, having witnessed their exceptional care and compassion over time. Several doctors have truly made a significant impact throughout the years. The entire NHS system appears on the brink of collapse, with doctors at this surgery frequently left to manage the fallout. Everyone is working incredibly hard but overwhelmingly burdened. The NHS requires substantial organizational improvements. While I've experienced systemic failings, a remarkable doctor and supportive receptionist at this surgery have been my saving grace. The modern technological systems pose challenges for older patients, and enhanced communication between medical facilities and patients might help bridge this gap. However, we must remain mindful that not everyone, particularly older individuals, will become computer-proficient. No one should be marginalized in this increasingly digital landscape. The receptionists, though occasionally seeming overwhelmed, are never intentionally unhelpful. They undoubtedly feel the strain but maintain remarkable politeness. The struggle of relaying messages, constant redirections, and busy phone lines is evident. Two staff members recently stood out: Rachel (who expertly directed me to the most appropriate doctor for my specific issue) and Amy (whose compassionate approach was potentially life-saving). Continuity of care is paramount. The goal should be to be the person who meaningfully improves a patient's healthcare experience. With targeted training and improved communication involving all stakeholders, including patients, this surgery could become a place I would wholeheartedly recommend. The staff are genuinely wonderful, and the doctors are consummate professionals.
The employees are incredibly welcoming, and the physicians are top-notch. Scheduling was always efficient, with minimal wait times.
Queens Road Surgery
Irene T.
Each physician at this medical practice is welcoming and provides top-quality treatment
Queens Road Surgery
Moto M.
Getting in touch with this medical practice is an exercise in frustration. Phone calls go unanswered, and if you attempt to visit in person, they simply redirect you back to their unresponsive phone..
Queens Road Surgery
Finding B.
I've been a patient at this medical practice for a while now, and the physicians are truly exceptional. They're fantastic, and I have absolutely zero criticisms about their care. The problem lies..
Queens Road Surgery
K.A I.
I've been a patient at this medical practice for more than five years, and I can't recall a single instance where they've been competent. Their midwives are completely incompetent; I've had two..
Queens Road Surgery
Darcie F.
This medical facility is completely unacceptable. Their phone lines are perpetually blocked, and the receptionist deliberately keeps the phone off the hook. My disabled mother has attempted to..
Queens Road Surgery
Kathleen S.
A truly welcoming environment, with every member of staff, from the pharmacy team to other personnel, displaying exceptional kindness and empathy. They truly represent the best of the National..
Queens Road Surgery
AL Y.
The medical staff at this facility are absolutely outstanding, showing genuine care and attention to patients - I cannot speak highly enough of them. Unfortunately, the John Lowes pharmacy attached..
Queens Road Surgery
Janine J.
Utterly appalling and patronizing.
Queens Road Surgery
Lauren s.
Absolutely terrible, without exception - each and every single instance.
Queens Road Surgery
Craig H.
Recently joined this medical practice and had my initial visit. The entire experience was exceptional. Staff were incredibly welcoming at every interaction, communication was swift, and scheduling..
Queens Road Surgery
Le-Toya M.
Miguel is an absolute blessing! During our family crisis, he demonstrated incredible patience and initiative. He meticulously addressed every single one of my concerns and took charge by actively..
Queens Road Surgery
Colin D.
Once more, this medical facility demonstrates its lack of professionalism. For the third consecutive time, I've been unable to secure a proper appointment. I was scheduled to receive a finger..
Queens Road Surgery
Louise C.
Every interaction with their team has been marked by exceptional attentiveness and compassion. The staff consistently demonstrates professionalism and genuine concern. When a specific staff member..
Queens Road Surgery
Wendi H.
Despite the current high-stress environment, the medical team provided exceptional care during my gall bladder episode this morning. Being relatively new to this practice, I've consistently found..
Queens Road Surgery
Barbara M.
These medical professionals are absolutely top-notch. Each physician addresses patient concerns with incredible understanding and compassion, and their approach to administering flu and covid..
Queens Road Surgery
orange c.
Dr. Graham is absolutely fantastic - without a doubt the top physician at this practice. He's been incredibly supportive and has made an enormous difference in my healthcare journey. His..
Queens Road Surgery
Andrew M.
Dr. Money has truly exceeded expectations in caring for my father at home. He has gone the extra mile by visiting him twice in the emergency department, and I cannot praise him enough. His..
Queens Road Surgery
Keith L.
Streamlined pharmaceutical service
Queens Road Surgery
Valerie H.
Proceed with caution when considering this medical practice. John, the practice manager, wields significant control over patient access to GPs, determining who receives care and who does not. After..
Queens Road Surgery
Vacariu T.