AC

Angela C. 3 years ago • From Google

Rating

Great

Doctors who saved my life

I hold the medical professionals at this practice in the highest regard, having witnessed their exceptional care and compassion over time. Several doctors have truly made a significant impact throughout the years. The entire NHS system appears on the brink of collapse, with doctors at this surgery frequently left to manage the fallout. Everyone is working incredibly hard but overwhelmingly burdened. The NHS requires substantial organizational improvements. While I've experienced systemic failings, a remarkable doctor and supportive receptionist at this surgery have been my saving grace. The modern technological systems pose challenges for older patients, and enhanced communication between medical facilities and patients might help bridge this gap. However, we must remain mindful that not everyone, particularly older individuals, will become computer-proficient. No one should be marginalized in this increasingly digital landscape. The receptionists, though occasionally seeming overwhelmed, are never intentionally unhelpful. They undoubtedly feel the strain but maintain remarkable politeness. The struggle of relaying messages, constant redirections, and busy phone lines is evident. Two staff members recently stood out: Rachel (who expertly directed me to the most appropriate doctor for my specific issue) and Amy (whose compassionate approach was potentially life-saving). Continuity of care is paramount. The goal should be to be the person who meaningfully improves a patient's healthcare experience. With targeted training and improved communication involving all stakeholders, including patients, this surgery could become a place I would wholeheartedly recommend. The staff are genuinely wonderful, and the doctors are consummate professionals.

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