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Nassah N. 2 years ago • From Google

Rating

Bad

Doctors won't call back at convenient times

I found the service to be disappointing overall. The clinical staff appear to have limited availability for in-person appointments, and the practice seems inflexible when dealing with individual circumstances. When the practice does contact patients by telephone, they don't typically check what time would be convenient, which can be problematic if someone is unavailable at that moment—and they don't tend to call back if contact isn't made. My family and I have invested considerably in private healthcare but have experienced consistently poor service quality. This situation feels unjust and I believe the practice should review and enhance the standard of care it provides to patients.

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