MK

Mia K. 2 years ago • From Google

Rating

Excellent

Dr ahmed saved my day

Contacting this medical practice fills me with dread, as their reception typically induces anxiety. The staff often come across as discourteous and uninterested. However, my recent encounter with Dr Ahmed was completely different - he was wonderfully compassionate, professional, and genuinely attentive. He carefully listened to my concerns and provided helpful advice without making me feel embarrassed or insignificant. I sincerely wish all the practitioners and staff demonstrated his level of professionalism, empathy, and genuine care. On 22.01.24, I endured a frustrating 42-minute wait on the phone, only to be informed no appointments were available. The following day (23.01.24), another 22-minute wait resulted in the same outcome, with the additional suggestion of booking at an alternative surgery - which makes absolutely no sense. My sole objective is to receive my blood test results from 06.01.24, yet I'm seemingly unable to secure an appointment. The administrative staff significantly outnumber the medical professionals, yet the service remains inefficient. If I were to book a non-emergency consultation, the earliest available slot is 06.03.24. Should I laugh or cry at this absurd situation? Formal complaint forthcoming.

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