Longton Hall Surgery

Extremely unsatisfactory, particularly regarding the front desk personnel. One staff member was especially harsh and insensitive, especially inappropriate when dealing with individuals experiencing..

The employees are welcoming and provide excellent assistance.

Compassionate medical staff across all departments - from physicians to nursing team to front desk personnel - providing excellent, attentive care and service.

I reached out to the medical practice to extend a medical certificate that had expired, requesting it to be backdated to the end of the previous document. Upon picking it up, I discovered the..

The staff at this facility created a positive atmosphere, and I anticipate that both patients and visitors will appreciate their friendly and welcoming demeanor.

I've been receiving care at this medical practice for an extended period, and my experiences have been predominantly positive, with only occasional minor issues. Scheduling is never a problem, as I..

After my relative passed away they left him lying in the mortuary as they could not be bothered to tick a box. It ended up 9 days numerous emails and calls from myself and the stoke coroners office..

Dr Cat Anderson is an amazing doctor. Saw her first privately then she advised me to get onto this practice. She has been amazing with me and understanding, as she is trained in women’s health. I..

This Medical Practice has truly exceeded expectations in supporting my father's Healthcare requirements. The front desk team, Deb and Maxine, demonstrate exceptional compassion and attentiveness. I..

The reception team is hands down the most terrible I've encountered. While the medical professionals are exceptional, the front desk staff are abrupt, cold, and consistently discourteous. They..

The staff at the front desk are incredibly welcoming, and the physicians are top-notch. You truly feel valued and heard during your visit. The ability to have an in-person consultation with a doctor..

I've been receiving care at this medical practice since 2015, and I can confidently say they are an exceptional, welcoming, and professional team. They consistently demonstrate outstanding support..

I called my doctor's office to schedule an appointment but was too late, so the receptionist arranged an emergency slot at Longton Hall Surgery for 6:45pm. The receptionist was incredibly kind, and..

They truly make an exceptional effort to accommodate my needs and preferences.

20 Jan 2023, one word sums it up: INADEQUATE. Let me be clear: if you're battling mental health challenges, their approach is to essentially point you towards self-harm. MEDICAL NEGLIGENCE perfectly..

The scheduling process and personnel managing appointments are severely letting down patients. The communication style is harsh, unempathetic, and degrading. It's as if patients are being treated..

Convenient, welcoming, and readily accessible

Terrible interaction with an incredibly discourteous front desk staff member who displayed an extremely unprofessional attitude, complaining about being tired of handling customers throughout her..

On March 16th, 2023, I received an urgent after-hours GP appointment scheduled for 7:45 PM from the receptionist at Trentham Mews medical centre. To my utter dismay, upon arriving at the specified..

I just handed over my paperwork to the front desk staff at the medical center, and she was absolutely delightful. Her demeanor was warm and supportive. My initial experience has been outstanding.