KD

Kate D. one year ago • From Google

Rating

Average

Dr Chana's Thorough Care Amid Booking Chaos

Dr. Chana exceeded my expectations in managing my recent medical concerns. While securing an initial consultation took some time, she promptly ordered blood tests and an X-ray upon our first meeting. Despite holiday delays and waiting periods, she was efficient in following up with test results. She quickly arranged a repeat of two blood tests and scheduled another routine appointment. Her guidance led me to submit an e-consult requesting a callback, and I received an email confirmation the next day. Through the Patient Access app, I was scheduled for a call between 8:30-10:30AM, and she contacted me at 9:30 with positive findings from both tests and X-ray. I'm grateful for her thorough care. However, I'm now experiencing significant frustration with booking a follow-up appointment. The booking process seems unnecessarily complicated, with limited options: calling at 12pm on Tuesdays (a detail not mentioned in their recorded message) or phoning at 8am on the desired appointment day. When suggested to use the e-consult method I'd used previously, I discovered the system is currently overwhelmed and accepting no new requests. My only remaining option is to somehow secure an appointment that doesn't meet the urgent criteria. The Allum Centre desperately needs to improve their administrative procedures.

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