The Allum Medical Centre
Kate D. one year ago • From Google
Average
Dr Chana's Thorough Care Amid Booking Chaos
Dr. Chana exceeded my expectations in managing my recent medical concerns. While securing an initial consultation took some time, she promptly ordered blood tests and an X-ray upon our first meeting. Despite holiday delays and waiting periods, she was efficient in following up with test results. She quickly arranged a repeat of two blood tests and scheduled another routine appointment. Her guidance led me to submit an e-consult requesting a callback, and I received an email confirmation the next day. Through the Patient Access app, I was scheduled for a call between 8:30-10:30AM, and she contacted me at 9:30 with positive findings from both tests and X-ray. I'm grateful for her thorough care. However, I'm now experiencing significant frustration with booking a follow-up appointment. The booking process seems unnecessarily complicated, with limited options: calling at 12pm on Tuesdays (a detail not mentioned in their recorded message) or phoning at 8am on the desired appointment day. When suggested to use the e-consult method I'd used previously, I discovered the system is currently overwhelmed and accepting no new requests. My only remaining option is to somehow secure an appointment that doesn't meet the urgent criteria. The Allum Centre desperately needs to improve their administrative procedures.
I've been with this medical practice for over a decade, and the experience is inconsistent. Some physicians are attentive, but others seem rushed, leaving you uncertain about addressing all your..
The Allum Medical Centre
Raaz t.
Customers are waiting in line while a single staff member is loudly gossiping and joking around, completely ignoring their service responsibilities 😡😡
The Allum Medical Centre
Sonja R.
The management of this facility urgently needs to overhaul their scheduling process and, critically, invest in comprehensive customer service training for their front desk personnel, whose..
The Allum Medical Centre
Tracey B.
Hi, I consulted Dr. Channa today, 24th JAN 2024, and previously in December 2023. It was truly uplifting to encounter a physician who genuinely prioritized listening to my concerns and recalled our..
The Allum Medical Centre
Jacki S.
During my attempt to obtain a urine collection container from the front desk, staff insisted on seeing a photo identification. I lack a driver's license and similar documents. I can comprehend the..
The Allum Medical Centre
Sammie M.
Recently visited Dr. Chana and had a wonderful experience. It was refreshing to have an in-person consultation with a general practitioner. She was incredibly kind and attentive, taking the time to..
The Allum Medical Centre
MARIA R.
STAY AWAY AT ALL COSTS!!!!!!! If you don't call precisely at 8am, forget about communicating with them or securing a same-day phone consultation, as this is their current "patient care" approach...
The Allum Medical Centre
Kev R.
I am deeply grateful to Dr. Ravinder for his proactive and insightful medical treatment. Instead of passively responding to health issues, he has empowered me to combat my infection preemptively...
The Allum Medical Centre
caryle w.
Prompt and efficient once more. Initially attempted an e-consultation but was redirected to my GP, so I called and received a telephone consultation that same day, with a follow-up call the next..
The Allum Medical Centre
Ian M.
My personal experience at the Allum Practice has consistently been nothing short of exceptional. The reception staff, as a collective, are remarkably professional, particularly when navigating the..
The Allum Medical Centre
Alex M.
Dr. Chana once again provided exceptional care, attentively hearing my health concerns with genuine compassion. The consultation felt unhurried and thorough, with the doctor carefully listening to..
The Allum Medical Centre
John A.
I've been a patient at Dr. Chana's diabetes center for some time, and her comprehensive approach has been transformative. She has guided me through multiple health challenges, resulting in..
The Allum Medical Centre
Robert D.
This practice is truly exceptional. As per usual, the reception team demonstrated outstanding customer service and warmth. On this particular visit, Tas, Angela, and Aran were impressively skilled,..
The Allum Medical Centre
Aryanna B.
Dr. Chana stands out as the most exceptional general practitioner I've encountered. Her expertise in managing my diabetes has been invaluable, and I'm truly thankful for her exceptional care and..
The Allum Medical Centre
John T.
Dr. Ravi was exceptional, combining medical expertise with a warm demeanor that instantly put me at ease. I wholeheartedly endorse his care.
The Allum Medical Centre
Angela S.
Dr. Chana radiates warmth and expertise in her medical practice. Her genuine enthusiasm for her work is evident, with a primary focus on her patients' health and recovery. When she notices positive..
The Allum Medical Centre
Peter W.
I initiated contact right at the start of the business day, yet found myself positioned at number 38 in the waiting line. Impressively, the scheduling system offered a callback option, eliminating..
The Allum Medical Centre
Emma T.
Dr Rattan has been an absolute blessing in my healthcare journey, consistently demonstrating remarkable compassion and attentiveness to both my mental and emotional well-being. I deeply appreciate..
The Allum Medical Centre
Ayesha k.
I've had an excellent interaction with this company, and their team has been incredibly helpful and accommodating throughout our entire engagement.
The Allum Medical Centre
T D.
I'm writing this review specifically to commend Dr. Chana. Having been a patient at this clinic for over 15 years, I've encountered numerous physicians, but only two truly stood out for their..
The Allum Medical Centre
Julia N.