GE

G E. 4 years ago • From Google

Rating

Great

Dr. cox was a lifesaver for us

I'm thoroughly impressed with the general practitioners at this clinic, especially Dr. Cox, who has been exceptionally supportive and proactive - a refreshing departure from our previous medical practice. The staff includes some truly delightful receptionists who are wonderfully helpful, but conversely, some who are less accommodating. Being relatively new patients, we were unfamiliar with the AskMyGP service they frequently recommend, and the appointment booking process seems inconsistent. On two occasions, I've encountered completely inappropriate attitudes when trying to understand their system, with no one taking the time to explain the procedures. The receptionists could definitely benefit from showing more empathy. Multiple reviews have highlighted concerns with the AskMyGP platform, and I can only imagine how challenging this would be for elderly or digitally inexperienced patients. I would gladly award a perfect rating, but the discourteous receptionists have unfortunately lowered the overall practice score. Sincere appreciation goes to the compassionate staff members who genuinely care about their patients. I cannot emphasize enough how incredible Dr. Cox has been. My family and I are immensely grateful for his recent assistance.

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