OO

O_o O. 2 years ago • From Google

Rating

Bad

Dr Dhanan was great but admin failed

The medical professionals at this clinic are satisfactory. Dr. Dhanan is particularly attentive, compassionate, and provides thorough explanations. However, the single star rating is solely due to the administrative and reception personnel. Good grief, their entire operational system is a mess. I was arbitrarily informed that my appointment was cancelled without any valid explanation. After waiting nearly a month to consult the physician, they unexpectedly rescheduled my visit. When I inquired about the reason, they were completely clueless. What is the point of maintaining such a poorly managed establishment?

The High Street Practice

8 days ago

Thank you for your feedback. We appreciate your positive comments regarding our clinical team and Dr Dhanan’s care and professionalism. We are sorry to hear about your experience with the cancellation and rescheduling of your appointment, and we understand how frustrating this must have been after waiting several weeks to be seen. We apologise for the inconvenience and disappointment caused. Since your review was posted, we have continued working to improve our administrative processes, communication, and appointment management systems to provide a better experience for our patients. Thank you again for taking the time to share your comments.

Other reviews for The High Street Practice