Mount Avenue Surgery

The wait time between appointments is extremely lengthy, with significant gaps in availability despite the practice continuing to accept new patients. This creates considerable frustration with the..

The management team could be more responsive to patient needs. It is unfortunate, as the reception staff are generally very pleasant and helpful.

Clinical staff - knowledgeable, reassuring, supportive Nursing team - pleasant, approachable, supportive Reception team - unhelpful and unwelcoming I have concerns about the reception staff at this..

The reception team demonstrated efficiency and courtesy throughout their interactions.

The team demonstrated genuine warmth and friendliness, combined with a professional and compassionate approach to care.

The reception team's conduct fell short of professional standards, and the clinical staff did not meet expectations.

Although my concern was straightforward, involving only basic wound care procedures, the front desk staff were efficient and supportive in arranging my appointment, and the clinical team who..

I have been attending this practice for over thirty years, and I am disappointed to see that it has declined significantly from what was once a highly regarded surgery. I have concerns about the..

Phoned on a weekday morning requesting an urgent appointment for a family member. Brief wait in the queue, callback within 10 minutes from a clinician and an in-person appointment later that same..

Disappointing experience overall. Accessing appointments proves quite difficult, and the parking situation leaves much to be desired.

This practice has been extremely disappointing. Since the pandemic, consultations continue to be conducted remotely rather than in person. Despite having multiple practitioners available at the..

This practice was previously considered one of the finest in the area, but it has since experienced a significant decline in standards. The reception team's conduct has become increasingly..

I feel that despite the pressures facing the NHS, there should be a stronger commitment to patient care standards. The reception staff, while doing their job, seem to make it difficult to secure..

We have consistently received outstanding care at this practice.

I delayed scheduling appointments for quite some time following previous negative encounters. The receptionist I spoke with most recently demonstrated professionalism, helpfulness, empathy and..

I checked the opening hours online and was surprised to find some unfavourable reviews posted about the practice. Throughout our time as patients, we've consistently received excellent support from..

Disappointing service experience. I attended the surgery in person, but was instructed to contact them by telephone as walk-in appointments are no longer available. When I called, the receptionist..

I have recently joined this practice after leaving my previous surgery following a lengthy period of registration there. What a pleasant experience—I was able to secure an appointment without..

The receptionist was not permitting patients to wait inside the surgery. I observed an elderly patient leaving after being instructed to remain outside. I was disappointed by this approach to..

Following imaging assessments at the hospital, I was assured that a referral to a shoulder specialist would be arranged. After considerable difficulty, I eventually secured an appointment with a..