Great Lever Health Centre
MM
Mark M. one year ago • From Google
Average
Dr. Khan is undoubtedly the most exceptional physician I've ever encountered. While his initial manner might seem aloof, his actual medical expertise and commitment to patient care are extraordinary. Without his intervention, I would have missed a critical diagnosis and appropriate treatment, for which I am profoundly thankful. The medical team, including Dr. Khan, the nursing staff, and most of the receptionists (particularly the young woman wearing a headscarf who is outstanding), are truly remarkable. However, there's a recently hired receptionist whose unprofessional conduct is deeply troubling. During a moment of extreme vulnerability, I reached out in desperation, and her response was shockingly indifferent. She displayed zero customer service skills, empathy, or professional responsibility. When I inquired about alternative options, she casually responded "ok then" and abruptly terminated the call. Her callousness has forced me to seek private treatment and has seriously undermined my long-standing trust in this practice, which I've relied on for 34 years. It's particularly disappointing because during the era of Newgrosh, the reception staff were incredibly supportive and seemed genuinely invested in their work, creating an atmosphere of genuine care and commitment.
Grace L.