CW

Colin W. 3 years ago • From Google

Rating

Great

Dr lewis was helpful but system needs work

I visited the medical practice with my older neighbors and consulted Dr. Lewis, who demonstrated remarkable professionalism, compassion, and understanding. However, it's unfortunate that her excellent care is overshadowed by an appointment system that creates significant accessibility barriers for elderly, potentially confused, and technologically challenged patients. While I recognize the need to manage limited healthcare resources, the current approach of restricting appointments to same-day bookings feels reminiscent of the chaotic boarding procedures once used by budget airlines like RyanAir, where passengers scrambled to secure seats. It seems that empowering senior reception staff with some flexibility, rather than enforcing strict, inflexible protocols, would substantially improve both patient experience and staff morale.

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