RC

Rebecca C. one year ago • From Google

Rating

Excellent

Dr Rai's Compassionate Care Made All the Difference

Despite being with these physicians for just a short while, I've encountered multiple health challenges and family stresses. I've consistently managed to reach them by 8:00 am, with only one instance of a 20-minute wait to connect. I've always secured same-day appointments, and every staff member from reception to medical professionals has demonstrated genuine compassion, helpfulness, and attentiveness without ever making me feel hurried. Dr. Rai is especially exceptional, reminding me of a wonderful doctor from my past. Although I initially had telephone consultations due to mobility issues, I eventually made it to the surgery. What truly impressed me was how, even though my appointment ran 10 minutes over, Dr. Rai called my name and waited for me to approach him, rather than dismissing me. He held the door, immediately apologized for my wait, and positioned his chair to face me directly, asking how I was. Some might consider this insignificant, but it meant everything to me. From the moment he called my name until I departed, I felt completely comfortable and supported. So, a heartfelt thank you to the entire team.

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