Greenwich Peninsula Practice
RT
Roseanne T. one year ago • From Google
Great
I have been a patient at this medical practice for over 8 years, and I have never encountered any problems with the doctors and staff, always receiving excellent treatment. Dr. Shastri is an exceptionally compassionate, professional, and kind physician who truly represents the best of healthcare. However, I cannot extend the same praise to one of the receptionists, Ester, who urgently requires comprehensive training in customer service and communication, particularly when interacting with vulnerable individuals like myself. Her approach when speaking on the phone demonstrates a critical need for education about mental health and understanding that, despite her role, she has a significant responsibility of care when communicating with patients seeking appointments. Her demeanor today was argumentative, dismissive, and remarkably unprofessional. During our conversation, she was confrontational, showed zero empathy, and ultimately interrupted me before abruptly ending the call in a patronizing manner. I am deeply concerned that her behavior could negatively impact other patients, especially those who might be more vulnerable or emotionally fragile. Her interaction left me feeling frustrated and angry, particularly because I maintained a respectful tone throughout our entire exchange. I sincerely hope the practice will address this issue to prevent similar experiences for future patients.
Abdul S.