Gas House Lane Surgery
CL
Chelsea L. 4 years ago • From Google
Bad
Utterly disgraceful, I am completely fed up with the unacceptable behavior from Staff at this Surgery, Particularly Dr Graham Starky. Today I politely requested an estimated wait time from a Reception staff member for the Nurse (who was running behind), as I had commitments. The response should have been straightforward - simply providing me with an approximate time. Instead, she repeatedly suggested rescheduling my appointment - an appointment I had been waiting weeks for and specifically arranged time to attend. Dr Graham Starky was present in Reception during this discussion and inappropriately intervened. During our conversation, I used the term 'Sweetheart' - a friendly term I use universally - and he abruptly told me not to patronise him. Upon hearing this, I refused to accept such treatment when I had done nothing wrong. I informed him that if he perceived my words as patronising, he clearly has sensitivity issues he needs to address. He then proceeded to label me as rude and suggested he might withhold treatment. He was visibly taken aback when I confronted him with the truth and was unable to swallow his pride and acknowledge his inappropriate behavior. His reaction appeared to stem from projecting his own personal insecurities onto me, attempting to label me as rude and threatening to deny medical care. Clearly, this was a transparent attempt to reassert his authority after being challenged, knowing deep down that my assessment was accurate. This GP needs to learn to separate his personal issues from his professional responsibilities and stop mistreating patients. The surgery claims they 'will not tolerate Rudeness from patients' - a standard that should equally apply to their own staff's conduct towards patients.
Christine C.