Lensfield Medical Practice
Dave W. 11 months ago • From Google
Bad
Dr Waters won't do home visits for COPD
I have experienced extremely poor treatment from Dr Waters, who repeatedly sends me text message reminders to visit the surgery despite knowing that my COPD makes walking difficult. Although the surgery is only 10 minutes away, Dr Waters appears unwilling to conduct home visits instead. My mental health struggles (I have EUPD) are also dismissed by the entire staff, other physicians, and Dr Waters in particular. I strongly advise others to avoid this surgery, as it has been a disappointing experience for me. I considered raising concerns with Tanya, the surgery manager, but she has been disrespectful and unprofessional previously. Additionally, several other doctors have treated me poorly due to my mental health condition. I am deeply dissatisfied with the care provided by LENSFEILD ROAD MEDICAL PRACTICE. I have severe breathing difficulties and rarely leave home due to my condition. My mental health is deteriorating significantly—I experience suicidal thoughts daily—yet I receive no support whatsoever. The doctors have consistently failed to help me, and I feel utterly let down and hopeless. Glen L IMPORTANT UPDATE 7th OCTOBER 2025 I continue to experience manipulation by the doctors at LENSFEILD ROAD MEDICAL PRACTICE. DR ANDREW PERRETT and DR ELIZABETH WOODROFFE have now added themselves to the list of dishonest and incompetent medical professionals at this practice. They repeatedly claim to have contacted external organisations and developed support plans for me, but nothing appears in my medical records. Even after speaking with Dr Perrett directly, he cannot explain what these supposed plans actually are. I believe I am being systematically deceived. This review and update are intended to warn others to avoid this medical practice entirely.
Staff consistently arrange consultations promptly and both the doctor and physiotherapists maintain a welcoming demeanor.
Lensfield Medical Practice
Reliable S.
Outstanding execution that demonstrates what's achievable with strong leadership and proper oversight. Patient welfare remains the priority throughout, with each stage carefully planned and..
Lensfield Medical Practice
Alexandre F.
The majority of physicians demonstrate strong expertise and a genuine readiness to assist their patients.
Lensfield Medical Practice
Alex H.
Excellent care and support – our nearby school serves many international pupils, and during urgent situations, this practice consistently responds promptly. Unlike other medical clinics that have..
Lensfield Medical Practice
Veronica H.
I appreciate their booking system, which typically gets me seen promptly, though appointments lose their value when the practice fails to locate or enter a referral into their records. The purpose..
Lensfield Medical Practice
dave w.
I have experienced extremely poor treatment from Dr Waters, who repeatedly sends me text message reminders to visit the surgery despite knowing that my COPD makes walking difficult. Although the..
Lensfield Medical Practice
Dee D.
Constantly behind schedule, with exorbitant parking fees. However, once I'm in the door, my appointment moves quickly—supposedly just 10 minutes start to finish.
Lensfield Medical Practice
Monsoon O.
During a conversation with Dr A Perrett regarding my mental health concerns, he interrupted and stated, 'It's not the fault of white people if their friend group happens to be all white.' This..
Lensfield Medical Practice
Kayla F.
I've been a patient here since 2015 and remain very satisfied with the care I receive. The introduction of their online platform and telehealth options during the pandemic has actually been a..
Lensfield Medical Practice
Shin-Fei C.
Nurse Jenny has been wonderful. The other nurses, physicians, and team members here have also provided excellent care.
Lensfield Medical Practice
Miles P.
Lensfield Medical Practice is outstanding. They respond to inquiries remarkably quickly and offer appointments at very convenient times - I've even received same-day slots when needed. It's..
Lensfield Medical Practice
Eleanor S.
I'm relatively new as a patient here and have generally had a wonderful experience with the staff - until this encounter. I'm seriously unwell with covid and when you reach out to your doctor,..
Lensfield Medical Practice
Marie-Louise R.
Following an initial unsatisfactory visit with another GP in September 2023 regarding a broken toe and metatarsal fracture that wasn't properly diagnosed, I returned to Lensfield Medical Center..
Lensfield Medical Practice
Olivia F.
I phoned my new GP surgery to inquire about my ultrasound findings. Throughout the call, the receptionist was giggling constantly. She claimed she was unable to locate the email address for my GP..
Lensfield Medical Practice
Pextiz P.
Do yourself a favor and avoid this incompetent establishment—seek out legitimate medical care elsewhere instead.
Lensfield Medical Practice
Jinwoo L.
The online platform at this GP practice is decent, which is the only positive aspect. Beyond that, this GP is incredibly disappointing. - They're perfectly fine keeping you waiting 30-40 minutes,..
Lensfield Medical Practice
A (.
Since starting university in Cambridge, I've been a patient at this clinic. Despite having several complicated health issues that most medical professionals struggle to manage, this practice has..
Lensfield Medical Practice
imbisaat g.
The appointment booking process requires some adjustment, though my main complaint is the inability to complete forms outside of their operating hours. The team at Lensfield demonstrates genuine..
Lensfield Medical Practice
Jonah C.
I'm deeply appreciative of being a patient at such an excellent medical practice. Outstanding care delivered with genuine compassion and personal attention.
Lensfield Medical Practice
Maria I.
Deeply frustrating experience. My doctor claimed to have submitted a referral to the Cambridge University clinical school support services over a year ago when I desperately required assistance...
Lensfield Medical Practice
Ella P.