Fusehill Medical Practice

Frustrated by the limited level of communication received.

The healthcare professional I saw was exceptionally kind and approachable. They took time to walk me through each stage of my visit in a clear manner. I'm very grateful for their care. The clinical..

I am providing feedback on behalf of my husband regarding his recent visit to collect a document he had requested earlier in the week. Unfortunately, the item was not available for collection when..

The customer service experience was deeply disappointing. It is difficult to understand how staff members in general practice settings, where patients may be reaching out during vulnerable moments,..

I'm new to the area and to this medical practice and it was a wonderful experience! The service was prompt, the team was courteous, and my questions were thoroughly addressed. I felt heard regarding..

I attended this surgery during a period from 2019 to 2021. My experience was disappointing. The practice struggled with phone accessibility, making it difficult to get through. Repeat prescriptions..

Called yesterday to inquire about registering with this practice as I'm relocating back to my home area after completing university. The staff member I spoke with was helpful and encouraged me to..

I am consistently satisfied with the care provided at this medical practice. Thank you xx

Attended an appointment with the specialist nurse. The appointment ran on schedule, and the staff member was extremely helpful and friendly. A trainee was also present during the visit and..

Attending an appointment for blood pressure monitoring and routine testing was a positive experience. The healthcare professional I saw was particularly supportive and helpful throughout the visit.

Outstanding booking process and notification system; prompt and professional healthcare team.

I am very dissatisfied with this practice. The fees are substantial and the service does not meet expectations. When I called in the morning, there was a significant delay before my call was..

I contacted the practice to ask a straightforward question on behalf of my mother, but when I provided her name to the receptionist, I was told that wasn't her name on their system.

After experiencing difficulties when contacting the out-of-hours service regarding a health matter, the practice was able to resolve the issue for me. I appreciate their assistance.

The nursing staff member was lovely. Very friendly and very helpful and didn't make me feel as though I shouldn't be there. Very happy.

I have been a patient at this practice for over fifty years. The standard of care was previously good, however I feel that the duty of care towards patients has declined significantly in recent times.

I was able to reach the practice by phone without much difficulty and secure an appointment, which felt refreshing. The reception team demonstrated politeness and provided helpful assistance. The..

When I arrived for my appointment, I discovered it had been registered under a different family member's name rather than my own. The receptionist's manner was quite curt and dismissive, and it was..

The team demonstrated courtesy and provided excellent assistance with a welcoming demeanor 👍 😀

One of the most frustrating medical practices I have experienced in the UK. The primary issue is the difficulty in reaching them by telephone, particularly during early hours when attempting to..