Coulby Medical Practice

2 stars as the receptionist during standard hours was lovely and helpful otherwise it would be minus 1 Called the out of hours service Found the interaction to be quite rushed and lacking in..

The reception team members are friendly and welcoming. Most of the clinical staff are good, although some could benefit from listening more carefully to what patients have to say.

The team here are genuinely pleasant and approachable.

This practice would benefit from improving their communication and service standards. Having previously used a different medical centre, the standard of care there was considerably better. At this..

I have been a patient at this practice for many years and have consistently had excellent experiences. I recently used the online consultation service and received a response with treatment on the..

The team at this practice are wonderful and I've consistently been able to get in touch with someone, whether through a telephone call or by using the online consultation service.

Outstanding practice with consistently supportive reception team members who remain helpful despite busy periods. Appointments, whether by phone or in person, are typically accessible if you contact..

A frustrating experience overall. The practice directed me to use the online consultation system, then contacted me several hours later to say there were no same-day slots available despite the..

The reception staff were courteous and accommodating. The online consultation system was convenient to use. Communication throughout was clear and effective.

The reception team's manner was quite unwelcoming.

Excellent and supportive team members, with receptionists who were particularly impressive! They deserve recognition as they work within challenging circumstances beyond their control. The practice..

I have experienced persistent difficulties when attempting to book an appointment through the online system. Each time I have tried, I receive the same response indicating that no slots are currently..

Strengths; On each visit, the team demonstrated courtesy and willingness to assist with minimal complications. The check-in process is straightforward, offering flexibility between speaking with..

I sustained a rib injury approximately four weeks ago and needed to request a sick note through the online consultation system. The note was completed with errors, as a telephone request could not be..

Extremely disappointing experience. I have struggled to reach the practice, with calls going unanswered and difficulty getting through to anyone. Additionally, there have been repeated issues with..

Unable to reach the practice for appointments or inquiries.

It is consistently difficult to reach the practice by telephone throughout the day, as lines appear to be perpetually busy and connecting with someone proves challenging.

The practice provided genuine support when I was dealing with a health issue.

After experiencing care at another medical facility over the past few months, I gained a real appreciation for the exceptional service provided here. The front desk staff are genuinely attentive and..

This is a bustling medical practice, which understandably makes it challenging to reach them during peak hours. That said, the quality of care provided is outstanding. It's worth bearing in mind that..