The Surgery @ Aylestone

This surgery has been extremely disappointing. A family member contacted the practice requesting an appointment and was informed that someone would return the call within 72 hours. After this period..

1 star is insufficient to express my dissatisfaction with this practice. I paid for a private letter approximately 8 months ago in good faith and have received nothing, which ultimately led me to..

The newer receptionist is excellent, displaying a very positive and bright demeanor. Another team member continues to be an absolute star.

Visited the practice recently with an older family member for routine vaccinations. As usual, the appointment ran smoothly and was well coordinated. The team at this surgery consistently..

PRESCRIPTIONS TAKE A CONSIDERABLE TIME TO PROCESS AND THERE APPEAR TO BE OCCASIONAL OVERSIGHTS WITH REQUESTS

I came in for a blood test and the appointment went smoothly without any issues.

The team here is very approachable and consistently demonstrates helpfulness and compassion in their interactions.

Received a phone call on Friday offering a vaccination appointment for the following day. Accepted the offer gladly. A staff member administered the vaccination on Saturday and provided helpful..

Excellent service today as always when attending for blood tests, with a professional and competent approach. The staff member consistently manages to put me at ease, making the process much easier...

The team consistently demonstrates helpfulness and manages issues in a straightforward manner.

Excellent group of knowledgeable professionals. Consistently courteous and conducted themselves in a highly professional manner.

The clinician demonstrated genuine care and professionalism from our initial appointment. I was impressed by the thorough approach taken, including a comprehensive check and consultation, followed..

The team here continues to be excellent, and I'm pleased we made the decision to switch practices.

I really enjoy visiting this practice and particularly appreciate the phlebotomist who takes my blood samples. They're excellent at what they do and have a great sense of humour that makes the..

All the staff at the surgery are really nice. The receptionists are always polite and helpful. The nursing team is always very patient with me. I've been managing a long-term condition for a while..

The team were wonderful and provided excellent assistance during my visit.

The team were very friendly and approachable, the vaccination clinic was efficiently run, and the overall experience went smoothly.

The reception team demonstrated helpfulness and kindness, arranging a same-day appointment which was greatly valued. The practice appears to be making positive improvements and deserves recognition..

I have no complaints whatsoever; the entire team demonstrates genuine friendliness and a willingness to assist.

I would like to give a big shout out to the member of staff on reception who has gone the extra mile to help me get my prescription to the chemist before I ran out, having been unable to use the app..