Alnwick Medical Group
JB
Josh B. 3 months ago • From Google
Bad
I was able to secure appointments without difficulty initially. However, when I attended my first scheduled visit, despite arriving early with adequate time before work, I experienced a lengthy wait and was ultimately not seen. I had been instructed to remain in the waiting area, though this direction came from a member of the cleaning staff rather than clinical personnel, as no staff appeared to be present at that early hour. After some time had passed, I was eventually informed by a staff member that the practice was not yet operational and I would need to wait further. As no one was available to acknowledge my departure, I had to leave without formally notifying anyone. I subsequently completed an online consultation and was offered two appointments—an initial consultation and a follow-up—which I was unable to attend due to being away for a week. The notification instructed me to respond through the messaging system to confirm or adjust my appointment, so I attempted to reschedule via this method but received no reply. A reminder message arrived approximately a day before the appointment, prompting me to cancel, which I confirmed both by text and through the online system. I was then advised to submit another online consultation. Since returning, I have not pursued rebooking. Today I received a message indicating that missing multiple appointments is unacceptable, despite having cancelled and given the apparent administrative difficulties I encountered. From what I understand, the clinical staff are competent, but the practice would benefit from reviewing their appointment booking and patient communication systems, as these appear to have significant shortcomings. Additionally, appointments should only be offered when adequate staffing can be guaranteed. I do not intend to rebook and am considering switching to private care. I feel my time has been wasted.
Pat m.