St Lukes Primary Care Centre

Following a blood pressure check and blood sample collection by a courteous and competent healthcare professional, I was advised to arrange a medication review appointment. Over the following days,..

I have difficulty reaching the practice by phone.

Terrible experience!!! The phone lines are constantly engaged. When visiting in person, the facilities appear largely unoccupied. It's unclear when and where appointments actually take place. In the..

Whoever is managing this practice needs to reconsider their approach. I apologize for being blunt, but that reflects my frustration. Obtaining an appointment is extremely difficult, and it appears..

Getting through to book an appointment feels nearly impossible. The whole process is quite frustrating.

This practice is deeply frustrating to deal with. My elderly mother has been attempting to reach them daily, multiple times per day, for well over a month without success. This morning at just after..

I would encourage those in positions of healthcare leadership to experience firsthand the challenges of obtaining a doctor's appointment at this primary care centre. Like many others who have left..

Terrible medical practice. Very difficult to make contact with. Ring at the opening time and you're told all lines are engaged. Try again an hour later and there are no available slots left. The..

Unable to obtain routine appointments despite multiple attempts, which really highlights the challenges currently facing the health service. I will need to turn to private healthcare as an..

Frustrating experience with difficulty reaching someone at the practice. The support received was not satisfactory.

The receptionist's manner came across as quite dismissive and curt, which I found unhelpful. On a separate visit, my daughter had an uncomfortable experience when attempting to book an appointment,..

I have a wonderful experience with my GP practice. I have a daughter with additional needs who requires specialist care and has significant communication difficulties. She is very resistant to..

For anyone using the telephone appointment system: 7:59AM: Telephone lines are not yet open. Calls can be made from 8am onwards. 8:00AM: Telephone lines have reached full capacity. The system..

Following my experience with this practice, I can understand why their online rating is quite low. I suspect it may decline further in the coming months. The staff appeared to lack compassion, and I..

I have been unable to secure an appointment to receive care, and when attempting to discuss this at the front desk, the staff appeared disengaged. This difficulty in accessing services is..

The team members here are pleasant enough, however the online appointment system leaves much to be desired. Securing a same-day slot when you call requires a considerable amount of luck.

What is the purpose of offering an online service if submissions cannot be completed?

I was concerned about my deteriorating long term conditions and was treated with empathy and a plan for next steps to help me cope with the symptoms going forwards. I contacted the surgery that..

If I could rate lower I would. I have given up on expecting this surgery to take action on anything. I haven't had a consultation with the specialist nurse in 2 years. A hospital prescribed..

I've been living in the area for several years and have struggled to see a doctor during this time. My only contact with clinical staff has been through annual health checks. Obtaining an..