MG

Matthew G. 2 years ago • From Google

Rating

Excellent

Early morning booking works well

My recent interactions with Thurleigh have been genuinely positive. While the booking system can be somewhat frustrating, once you understand that logging in around 8am allows you to secure an appointment - and that the practice now prioritizes patients based on urgency - it actually works quite well for our family. Once you're in the surgery, I've experienced multiple instances where the reception staff, nurses, and doctors have proactively taken steps to address issues quickly and efficiently, without resorting to bureaucratic obstacles. I'm also impressed by the improvements at St Johns' blood testing services since they've streamlined their booking process, and St Georges's X-ray department has become remarkably swift. It's all too easy to focus on criticisms, but we should also acknowledge and celebrate the dedicated professionals who demonstrate the NHS's potential for excellence when given the opportunity.

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