Castlefields Health Centre

The medical office is acceptable, but their telephone communication is utterly terrible. When I attempt to call at 8 AM, the line is constantly engaged, and I'm completely unable to connect.

Dr Millerchip truly exemplifies the compassionate healthcare approach of bygone days, reminiscent of when family doctors provided personalized care. Her dedication was remarkable - she went above..

I have been with this medical practice for over a quarter-century. As the NHS has evolved, so has the surgery. My experience has been a mix of exceptional support and challenging periods. Some..

Every medical professional I've encountered has greeted me warmly and provided excellent care. However, I want to specifically highlight Dr. Rog, who truly deserves top marks for her compassionate..

This medical practice desperately needs to address its staff's phone response time, potentially through customer service training for the reception team. On numerous occasions, I've found myself..

I endured a three-week wait for a scheduled phone consultation, during which I was instructed to be accessible from 8am to 6pm. I sacrificed an entire workday, ensuring my phone was constantly by my..

My granddaughter suffered a severe finger injury when it got caught in a door at the facility with her mother. Despite the presence of medical staff, they completely ignored her pain and refused to..

Terrible service since relocating. Absolutely not worth considering. Scheduling an appointment is practically impossible.

"Someone from the practice will contact you today" It appears the new digital platform is merely another method for them to disregard patients, contradicting their promises of expediting care. You..

I wasted more than half an hour attempting to connect with staff at the medical practice. After enduring their call waiting system, I was abruptly disconnected. When I tried calling back, the..

I'll be honest, I initially just wanted to browse reviews But now I feel compelled to share my own 😁...it's so tempting to criticize when things aren't perfect, but after 13 years with this..

I spent an exhausting three hours on hold, struggling to get through to their support line. Now I'm left waiting for a doctor to return my call, and the service has been absolutely terrible...

This medical practice is an absolute nightmare. The front desk employees are incredibly unproductive and seem to go out of their way to avoid doing their job. Scheduling a consultation has become..

I've been attempting to contact the office since 11:30am today (3/1/17) and it's now 13:10, with no response. Why is no one picking up the phone? It's consistently impossible to reach anyone, and..

Absolutely abysmal customer service, despite my decades-long relationship with this medical practice. Each time you attempt to schedule an appointment, a physician must personally return your call..

I rejoined this medical practice in January after being away for years, and I truly cannot express my gratitude enough to the entire staff, from the wonderful reception team to the three exceptional..

Utterly appalled at being rejected for a medical consultation and told to burden the emergency department with my leg/pelvis/groin discomfort. As a heavily pregnant woman struggling to even leave my..

These receptionists are absolutely dreadful - I was left hanging for more than 10 minutes with no one picking up the phone. Thank goodness this wasn't a critical situation. I'm now in the process of..

Terrible medical procedure. Their phone setup is completely ineffective and frustrating. Despite numerous attempts to connect, I was repeatedly disconnected while waiting on hold. This has been a..

Every time I contact or visit, the personnel are welcoming and supportive. It appears to be a smoothly operated medical practice providing an excellent local healthcare resource.