SS

Sara S. one year ago • From Google

Rating

Excellent

Early morning reception visits beat phone queues

I have been attending this practice for two decades. While obtaining a phone appointment can be challenging, alternative options such as the online consultation system and early morning reception visits at opening time are available. Although the booking process can occasionally feel frustrating, I am awarding five stars primarily due to the exceptional standard of care provided, the responsiveness of the team, and the accessibility of out-of-hours services. The reception staff consistently demonstrate helpfulness and compassion, showing understanding of the limitations within their scheduling system. The nursing team are approachable and consistently make patients feel valued and comfortable. I have consulted with multiple clinicians, including those working on an out-of-hours basis, and all have demonstrated excellence in their approach, ensuring I felt listened to and never hurried. The overall care and attention to detail is commendable, and recognising the broader pressures facing medical practices, I do not consider appointment availability difficulties to be a reflection of this particular surgery's performance, as this remains a widespread challenge across the healthcare system.

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