Eastwood Primary Care Centre
Claire H. 2 years ago • From Google
Poor
Eastwood surgery's frustrating appointment system
When we initially relocated to Eastwood, this medical practice was exceptional. Lately, though, communication and scheduling have become incredibly challenging. It's virtually impossible to connect with staff or secure an appointment. On the rare occasions I've managed to speak with someone, I've been redirected to urgent care (which I've already visited twice) or told to go to the emergency department for a straightforward ear infection requiring antibiotics. They suggest using the NHS app to book an appointment, but when I attempt to do so, there are no available slots with any physician for over 16 weeks, and the app itself recommends calling the surgery. The decline in service has been profoundly frustrating!
This morning, I had a scheduled visit at 8:30am. After my appointment, I approached the reception to seek a physician's consultation on another issue. Impressively, the doctor called me back by..
Eastwood Primary Care Centre
Richard P.
I am thoroughly impressed with this medical practice, having previously experienced subpar treatment elsewhere. Since switching, this surgery has been exceptional - they go above and beyond, with..
Eastwood Primary Care Centre
Richard M.
I've been with this medical practice for around 26 years, and they consistently impress me. Their team is attentive and flexible when needed, demonstrates excellent clinical decision-making, and..
Eastwood Primary Care Centre
Mollie L.
I want to express my heartfelt gratitude to the entire medical team - doctors, nurses, and staff - for the exceptional care provided to my husband and myself throughout our 40-year journey. Despite..
Eastwood Primary Care Centre
Claire H.
When we initially relocated to Eastwood, this medical practice was exceptional. Lately, though, communication and scheduling have become incredibly challenging. It's virtually impossible to connect..
Eastwood Primary Care Centre
Mark D.
Despite my recent diabetes diagnosis, the NHS staff here have been truly remarkable. Their compassionate approach and professional treatment have provided me with immense comfort and support. While..
Eastwood Primary Care Centre
Mac S.
Just to balance out a particularly negative review of this facility. I had an ultrasound scan scheduled today. Although it was further from my usual location, I rearranged my appointment here..
Eastwood Primary Care Centre
Brendan L.
Deeply disappointed to submit a critical review, but the operational setup is fundamentally flawed. It seems they're overwhelmed with patient volume. The reception staff are consistently..
Eastwood Primary Care Centre
Tai F.
The quality of this medical practice has significantly deteriorated over time, and while the reception staff remain consistently friendly and welcoming, the physicians have become increasingly..
Eastwood Primary Care Centre
Madaline B.
Been my healthcare provider for decades, first at the Church Street location and now across two practices. I cannot comprehend how anyone could complain about waiting times. My spouse and I would..
Eastwood Primary Care Centre
Kevin M.
Spent nearly a quarter of an hour waiting to schedule an in-person medical consultation. The front desk staff adamantly refused my request, instead suggesting a phone consultation, which I found..
Eastwood Primary Care Centre
Chell N.
Truly grateful for the compassionate assistance provided by the front desk staff when helping my husband through his difficult situation today. Much appreciation for their kindness x
Eastwood Primary Care Centre
Jane H.
Met with the diabetes care professional who demonstrated genuine compassion and provided excellent support during our consultation.
Eastwood Primary Care Centre
Ron S.
The team was exceptional, navigating challenging conditions with remarkable skill. I received attentive and caring service throughout my experience.
Eastwood Primary Care Centre
Richard W.
Giving just 1 star because that's the lowest possible rating. Called at 7:59 AM, stuck 10th in the queue, and the surgery doesn't even open until 8 - how does that work? Tried speaking with..
Eastwood Primary Care Centre
Sandra C.
The medical staff at this facility are top-notch. While there can be occasional delays in waiting times, the overall quality of care is excellent.
Eastwood Primary Care Centre
Sallyann S.
Tried to book a medical appointment after 111 advised me to see a doctor, but encountered total frustration. When I followed their instruction to call at 8 AM, I finally got through at 8:40, only to..
Eastwood Primary Care Centre
Steven W.
Exactly what I expected - flawless performance yet again
Eastwood Primary Care Centre
Tamsin G.
Hands down, this medical facility is top-notch. Their professionalism is impeccable, they're direct and efficient, and you never spend hours in the waiting room. I'm genuinely going to regret not..
Eastwood Primary Care Centre
wendy m.
Completely unable to manage a simple recurring medication request correctly
Eastwood Primary Care Centre
Paul B.