Zetland Medical Practice
KB
Katie B. one year ago • From Google
Excellent
I have been attending this practice since I was 3 years old and am now 27. I cannot adequately express how beneficial they have been to me. Unfortunately, I experienced a serious health crisis at 18 and faced challenging circumstances over the following years, including significant medical issues and subsequent psychological trauma. Throughout this difficult period, the clinical team at the practice demonstrated exceptional care. I have confidence in their clinical expertise when navigating complex and serious medical situations. Beyond their professional competence, they have shown genuine concern for my wellbeing as an individual and take a holistic approach to decision-making. They have been particularly skilled at addressing both my mental health needs and the complicated physical health matters simultaneously. Their response to emergencies has been swift and thorough, including rapid hospital admission when necessary and continued support following discharge. I now have considerable trust in the clinical team, which represents a significant shift for me personally. I have found it straightforward to access same-day emergency appointments by calling at 8.30am, though there can be a queue initially. Routine appointments are somewhat more challenging to obtain, though I understand the practice is working to improve this through appointments with nursing and paramedic staff. The reception team have consistently demonstrated helpfulness and kindness. They are honest when uncertain about something but make genuine efforts to find the best solution. The prescription ordering process has become much simpler following a system update several years ago, and emergency prescriptions have been processed promptly whenever I have required them. My health has now stabilised considerably, and I have been able to return to university studies. I genuinely believe the support provided by this practice over recent years has been instrumental in enabling me to reach this point, and I am deeply grateful. GP practices receive considerable negative attention currently, but having navigated significant health challenges over nearly a decade, I can confidently say this is a strong practice given the pressures within the current healthcare environment.
Charlotte T.