Bowling Highfield Medical Practice

I must commend the reception team for their courtesy and attentiveness whenever I have contacted the practice. While I regret not noting the name of the staff member who initially assisted me over..

It took several days to secure an appointment. The reception experience was disappointing, with staff appearing dismissive and making me feel like an inconvenience. I was subsequently offered a..

Attended a scheduled follow-up appointment today that included a blood test, with another appointment offered twenty minutes afterwards. There were other patients in the waiting area discussing..

After experiencing two particularly challenging weeks involving hospital visits and confusion surrounding my medications, I finally received a telephone call from the practice. A trainee clinician..

I was prescribed a topical treatment, only to be informed later that same day that I needed a medical consultation. However, I was advised that appointments wouldn't be available for two to three..

Unable to progress beyond the automated message system. Multiple attempts to reach the practice result in hearing the same recording followed by being unable to connect. This is unfortunate, as the..

Waited 25 minutes in the queue before being informed that future appointments would need to be arranged through an online system instead. Upon attempting to use this platform, I found that..

The reception team consistently demonstrates a welcoming and helpful approach, particularly when assisting with family-related matters. In recent times, two members of the reception staff have been..

The reception team member I contacted by telephone displayed an unfriendly manner and threatened to disconnect the call if I continued speaking at my volume. After I mentioned my hearing..

The reception team's service fell short of expectations.

I have been a patient at this practice for a considerable time and have found nothing to criticise about my experience. The team consistently manages to accommodate appointments for myself and my..

My elderly father misplaced some important cardiac medication recently. It was a Friday afternoon when I contacted the surgery about this issue and I genuinely expected we would need to wait until..

Called the practice this morning seeking a consultation for a young child experiencing health concerns and needing to discuss medication options. Was informed that only emergency calls were being..

I have been a patient at this practice for over three decades. The team here is excellent. My preferred clinician has consistently gone above and beyond to address my healthcare needs and those of..

The telephone line frequently appears unavailable, and even when you manage to get through, you find yourself in a queue. After multiple attempts to reach the practice, the line remains engaged...

An extremely frustrating experience with repeated unsuccessful attempts to secure an appointment, which is an ongoing issue. While the reception team members are pleasant and accommodating, the..

I have experienced significant difficulty reaching the practice through telephone contact. Regardless of when I attempt to call, I encounter a lengthy automated message outlining their services,..

The phone system involved a lengthy period of waiting before being informed that the call could not go through. After numerous attempts made over an extended period, a connection was eventually..

The medical practice has been disappointing in terms of accessibility and quality of care. Appointments are difficult to obtain, and even when seen, the level of support provided has been..

Patients often experience heightened anxiety when attempting to secure an appointment whilst managing existing health concerns, so a warm and reassuring demeanour from reception staff upon arrival..