Collingwood Surgery

Absolutely horrendous surgery. Can never get through on the telephone system for a start. Some (not all) of the reception staff are rude and not much help at all. There is no communication..

Very difficult to get through on the phone but fantastic help from the reception team. Thank you so much

After finally getting through to request a call from the on-call clinician, the consultation itself was extremely unprofessional and discourteous, falling well short of the standards expected in..

I have consistently had a positive experience throughout my time as a patient at this practice.

This practice appears to have experienced a decline in service quality. Accessing the surgery by telephone has become difficult, and prescription booking through phone lines is not available. The..

It was straightforward to book an appointment. The clinician I saw made me feel relaxed and at ease throughout my visit. Thank you ☺️

Attended a local surgery with a vision-related concern and found that available appointments were not available for several weeks.

Getting in touch with the surgery presents significant challenges. The telephone system appears overwhelmed and difficult to navigate. Rather than simply apologising for lengthy waits, it would be..

The reviews speak for themselves. After waiting on hold for over an hour, I finally reached the front of the queue only to be disconnected, which was extremely disappointing. Additionally, I was..

My review is based on the service I received from the staff member who took my call and introduced me to the telehealth app. They were exceptionally professional and helpful. It's a shame they are..

The medical team and support staff at this practice are excellent. I'd like to highlight the outstanding receptionist who demonstrated genuine care and compassion. Despite being in considerable..

Called the practice and was informed there were 47 people ahead in the queue. I selected the callback option and received a call at 11.58. When I answered, the line was disconnected immediately. My..

Excellent practice across all areas. The previous telephone system difficulties appear to have been resolved, with calls now being answered much more promptly than before. The team has consistently..

Excellent facility, provided you are in good health, do not need to schedule a consultation, or require medication refills. The callback system frequently fails to function as intended, and..

I have had a very poor experience with this practice. There have been repeated issues with appointment scheduling, which is particularly concerning given the nature of the care provided. It appears..

The service fell short of expectations. It took ten days to receive a prescription that was ordered through the online system. Additionally, it required five days of attempting to reach someone by..

I found it extremely frustrating trying to reach this practice by phone. I spent over an hour attempting to get through, and my call was disconnected repeatedly despite appearing to be next in the..

Inquiries directed to the occupational health department went unanswered and were not processed within a reasonable timeframe. Following a change of address, I felt that my requests were..

The clinical staff provide good care when appointments are available, however there are significant delays in getting seen. The reception team could be more helpful with the booking process.

The practice is difficult to reach by telephone.