Consett Medical Centre

The shift towards online appointment booking has its drawbacks, particularly for those without reliable access to the internet or the necessary technology. Even when the system is functioning, it..

Absolutely Shocking!! One star is far too generous!! I try to give the staff some understanding and recognise they are usually very busy, but almost every time I've interacted with this practice..

The check-in process went smoothly and I was seen very quickly after arriving.

Excellent medical professionals

I recently called the practice back following a missed call from the previous week. The receptionist who answered was exceptionally cheerful and friendly! I have to say, I was pleasantly surprised..

Securing an appointment at this practice feels exceptionally difficult.

I frequently attend appointments, often on a weekly or fortnightly basis, bringing my three children. However, I feel the consultations do not lead to the outcomes I am seeking. I am consistently..

The practice seems unwilling to provide adequate support, consistently directing patients toward online consultation services rather than offering face-to-face appointments. This approach feels..

I have completely lost confidence in this medical practice. My elderly relative has been experiencing severe leg discomfort that has resulted in falls and injuries, yet despite following all the..

Unable to reach the practice by phone as the line continuously beeps for extended periods.

Called at 8.30 for a routine medication review and received an appointment with a clinician later that morning. The staff were pleasant and helpful. Excellent service.

There is little more to add except that the experience was disappointing.

This has been the most disappointing GP surgery experience I've encountered, and I am actively seeking alternative care elsewhere. The approach here seems to prioritise avoiding direct patient..

I have great respect for all the team at this medical centre for their efforts in managing their responsibilities during such a challenging period. I am very grateful for the assistance I received..

This practice feels completely inadequate as I am now certain that even in a serious emergency or crisis situation, I would be turned away with instructions to call back the following day. There..

We have been registered with this medical practice for two years and have found them to be very good overall. Like many NHS services, they are quite busy, and securing an appointment typically..

The nursing staff were wonderful and provided excellent care for my family member. Much appreciated.

It is difficult to reach the practice by telephone as the lines are frequently engaged, which makes scheduling an appointment challenging. Additionally, some members of staff could be more courteous..

It is difficult to secure appointments through the online system, and I have experienced lengthy waits for availability. The practice appears to require telephone booking, though getting through can..

The practice maintains good cleanliness and accessibility standards. Obtaining an in-person appointment can present challenges due to the triage system that is currently in place. Many matters are..