The Roxton Practice

This practice feels extremely disappointing. I had blood tests completed and was informed that I would receive a telephone call once the results were available, at which point I should arrange an..

I normally don't leave feedback, but on this occasion I felt compelled to. The service experience was disappointing. Four weeks ago I submitted a registration form at the practice and was informed..

The digital appointment system has been working well for me up to now, and the team members have consistently been welcoming.

The appointment booking process is unsatisfactory.

Ineffective. Unwelcoming. Dismissive. Uncooperative.

I would rate this practice far below average if I could. I have found my experience to be very disappointing. I have been attempting to secure an appointment for more than a week, and reaching the..

I arranged an appointment through the online system and was able to see a clinician the same day. The service provided by all team members was excellent.

During a challenging period, my prescriptions have been delivered consistently each month without fail. The team members have been approachable and well-organised, and the nursing staff have gone..

This practice has significant issues with their prescription processing times, which can take well over a week to complete. When prescriptions are eventually processed, the quantities provided..

This has been the most disappointing practice I have encountered. There seem to be frequent issues with prescription management. I requested a supply for an extended period due to travel plans, and..

Attended an appointment for my child's routine vaccinations. During the visit, a member of staff made comments about our clothing choices, which I found inappropriate and unwelcome. I felt judged..

I have experienced significant difficulties when attempting to contact the practice by telephone. The lines are consistently busy, and I have been unable to get through despite multiple attempts...

I've been waiting for my appointment and have noticed quite a few people departing the surgery seeming unhappy with their visit. The overall experience appears to have declined since the shift..

Extremely disappointing experience. I submitted an online consultation early in the morning and was informed within an hour that I would receive a call the same day, but this did not happen. I feel..

I have been registered at this practice for many years but have not needed to use their services frequently until recently. The practice consistently demonstrates excellent organisation, and I have..

No practice is perfect, and it's difficult to generalise about experiences. There is considerable excellent work being carried out by largely dedicated and caring professionals. The telephone team..

Attempted to contact the practice multiple times by phone without success, with calls repeatedly disconnecting, which eventually necessitated making a trip in person to resolve the matter.

Having recently relocated to the area, I had already heard various comments about this practice's service quality. I'm pleased to report that my experience did not align with these concerns. When I..

Extremely satisfied with my visit. I was able to receive multiple services including blood tests, urine samples, a clinical examination and a vaccination all during a single appointment. The staff..

Received a prompt appointment with the initial physiotherapy practitioner who specialised in musculoskeletal conditions. The session was very informative and imaging for the hip area was arranged..