The Glen Medical Group

A spacious and contemporary medical practice located in Hebburn. The facility also houses another practice which is in the process of closing. An on-site pharmacy is available, though some patients..

The team provided excellent support and demonstrated genuine care throughout my visit. Everyone I encountered was friendly and willing to assist with my needs.

Intrusive reception experience. I recently attempted to submit a form requesting digital access to the medical practice services. I was informed that photographic identification would be required...

This practice has been disappointing for a considerable time. The phone lines are consistently difficult to reach when calling at the suggested times, and when contact is eventually made, available..

The clinical staff members are excellent and perform their roles very well. Unfortunately, the front desk team significantly detract from the overall experience. They came across as unwelcoming and..

Thank you so much, you were absolutely wonderful!

I would rate this experience much lower if possible. I had arranged an appointment for my son on Friday after spending an hour on the phone that morning. When his condition deteriorated around..

I waited approximately twenty minutes on hold due to a temporary service outage before being informed that the online consultation service had closed for the day and would reopen the following..

While the clinical staff are pleasant and competent, the experience of actually getting an appointment is quite frustrating. The reception team appears to lack efficiency and motivation. When..

Would not give this practice a single star. The surgery is completely inadequate and it is nearly impossible to secure an appointment. I resorted to requesting an out-of-hours consultation instead...

It took three weeks to secure an appointment, and then I had to make another call a week later to confirm it was still happening. This felt quite frustrating.

Everyone deserves to have someone like this in their lives. Thank you so much for the remarkable compassion and effectiveness, and for standing by me during what was an extremely challenging time..

Just attended the practice for our covid vaccinations and all the staff members were excellent and very helpful. Thank you very much for the outstanding service provided.

We arrived to discover that a disabled parking space was positioned in a way that obstructed the only accessible drop kerb. Additionally, the automatic entrance consisted only of an outer door,..

Disappointing experience at this medical practice. I experienced a lengthy wait for a minor procedure before being referred to another facility. Appointment availability is limited, with typical..

I have decided to change surgeries due to my experience with this practice. I found it very difficult to reach them by telephone, as calls were not being answered during the stated times. I was..

Completing the online consultation form was quite time-consuming. However, once submitted, the response provided was of high quality. The service from reception, nursing staff, and doctors has..

This practice has consistently provided helpful support, and the team always makes an effort to assist when needed. I have been attending for a considerable time and am very satisfied with the care..

Contacted the practice for a vaccination appointment, experienced minimal waiting time, and the visit was completed efficiently.

It was challenging to finish submitting my online consultation request with the information needed for my appointment. After two weeks had passed, I received no response, so I called to find out..