CT

Christopher T. 3 years ago • From Google

Rating

Bad

Econsult system failed after 7 frustrating days

I would advise seeking assistance elsewhere. Their electronic consultation system is completely ineffective, and they show no initiative in reaching out to patients. The practice insists on using their online consultation form, promising a response within one business day. I was patient, allowing extra time for potential high volume, waiting two additional days. After four days without any communication, I utilized their system to flag a potential missed submission. When another day passed without contact, I raised another alert. Six days had elapsed with no response, so I attempted to call the practice, only to find they were closed. Upon finally connecting seven days after my initial submission, I was informed my contact number was absent from my patient profile. Despite entering my number in the original form, I was told those details aren't reviewed. Their claimed communication methods—email, text, or phone—were mysteriously unused. I'm perplexed how my number could be missing, given that I personally registered and had a receptionist verify and accept my apparently incomplete form. I initially doubted the negative reviews circulating about this practice—now I can confirm their accuracy. My recommendation is to seek medical services from an alternative provider.

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