AR

Angela R. one year ago • From Google

Rating

Bad

Econsult system makes getting doctor appointments impossible

Since the pandemic, the practice has implemented an online consultation system. I find this approach unhelpful. It is possible to arrange face-to-face appointments with nursing staff, but not with doctors. When submitting an online consultation in the morning, a telephone appointment may be offered the following day, or occasionally a doctor's appointment becomes available at a later date. There have been occasions when I have felt I required urgent medical attention but no appointments were available, which has resulted in attending the emergency department instead. The emergency department has experienced significant waiting times, likely due to increased demand from patients unable to access routine appointments. I feel this situation is inadequate and creates an unfair system.

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