Liberty Bridge Road Practice
4 months agoS J. 10 months ago • From Google
Excellent
Econsult system works well and staff are caring
I wanted to share a review highlighting the positive aspects, as I find that people tend to focus on negatives while overlooking the good experiences. I have been a patient at this practice for approximately nine years and have consistently had a favourable experience. The online consultation system is straightforward and efficient, and I have always received a callback within the promised timeframe. My family members are also registered here, and the clinical team has provided attentive care whenever they have needed treatment, consistently offering face-to-face appointments to conduct thorough examinations. My children received their immunisations from a staff member who demonstrated excellent rapport with them, completing the vaccination programme smoothly with the children in good spirits afterwards. I recently attended for cervical screening and found the staff member conducting the appointment to be both courteous and competent, creating a reassuring environment throughout. I have never experienced difficulties with booking appointments, and the patient portal application allows me to access my medical records conveniently whenever required. I genuinely have no complaints about the service provided. I suspect that others who have had similarly positive experiences may simply not have taken the time to leave a review. Overall, I am very satisfied with this practice and have no desire to seek care elsewhere.
Liberty Bridge Road Practice
4 months agoDear S J - Thank you so much for taking the time to leave such a thoughtful and detailed review. We truly appreciate your kind words and your continued trust in the practice over the past 9 years. It is wonderful to hear that both you and your children have had positive experiences with our team. We’re especially pleased to hear your feedback about our eConsult service, appointment access, and the care provided to your children. Josephine will be delighted to know that she helped make your children’s vaccinations such a positive experience, and we will also share your lovely comments with Sandra regarding your cervical screening appointment. Providing compassionate, professional, and accessible care is always our aim, and it means a great deal to hear when patients feel well supported and comfortable with our services. Thank you again for your support and for sharing your experience — feedback like yours is greatly appreciated by the whole team. Kind regards Jess Kaur - Practice Manager.
I have experienced considerable difficulties with this practice, including a situation where I felt my health was at serious risk due to how the reception team operates. The clinical staff are..
Liberty Bridge Road Practice
Iman A.
I had significant concerns about this practice over my time as a registered patient spanning several years, finding it difficult to obtain appointments or receive adequate attention during..
Liberty Bridge Road Practice
Glen M.
The reception team's approach has been disappointing; interactions have felt dismissive, calls go unanswered for extended periods, and there appear to be inconsistencies with standard procedures...
Liberty Bridge Road Practice
LR L.
The service provided at this practice has shown considerable improvement compared to previous visits from some time back.
Liberty Bridge Road Practice
Vanessa A.
I would recommend considering alternative healthcare providers for your medical care needs. I had a disappointing experience with one of the practitioners at this practice.
Liberty Bridge Road Practice
Marianna S.
My time at this GP surgery has been extremely disappointing. Managing referrals for my child has proven to be an ongoing struggle, with the surgery appearing to misplace or overlook referrals that..
Liberty Bridge Road Practice
Brodie A.
I enquired about registering at the practice after receiving a helpful response during my initial contact. Since my location falls slightly outside their standard catchment area, though only a short..
Liberty Bridge Road Practice
Zaza q.
The service quality fell short of expectations. The reception staff came across as dismissive and unhelpful. I would not suggest this practice to others.
Liberty Bridge Road Practice
Francesca W.
Each visit to this practice has been disappointing. The reception staff seem reluctant to assist and make their lack of enthusiasm quite apparent. As the initial point of contact, they fail to..
Liberty Bridge Road Practice
April A.
The reception staff have repeatedly directed me to obtain administrative assistance without providing clear guidance on how to proceed. I feel let down by the overall service experience.
Liberty Bridge Road Practice
Kshitij D.
I had one of the best experiences with a blood test and body checkup this week. The healthcare professional who assisted me was excellent and provided me with very attentive care throughout the..
Liberty Bridge Road Practice
Kerri B.
I wanted to add my voice to the positive feedback as I'm new to the area and found the registration process straightforward and welcoming. The practice has been attentive in following up on matters..
Liberty Bridge Road Practice
Meg S.
The reception staff were unhelpful and created an unwelcoming atmosphere during my visit. I found their approach to assisting patients lacking in courtesy, and this negatively impacted my experience..
Liberty Bridge Road Practice
Luella A.
I appreciate the excellent service provided by the pharmacy team!
Liberty Bridge Road Practice
Bo P.
The facility itself is impressive, however the team members appear to lack enthusiasm for their roles. It's evident that many seem disengaged from their work. The practice has considerable..
Liberty Bridge Road Practice
Fabio D.
I have been a patient at this practice for many years, and I was deeply disappointed by my recent appointment experience. During a routine vaccination visit, I had concerns about the clinical..
Liberty Bridge Road Practice
David D.
If you are fortunate, you may receive assistance approximately half an hour beyond your scheduled appointment slot. Frequently, you will also find yourself hurried through the consultation without..
Liberty Bridge Road Practice
Y L.
Dear Y Liu We are disappointed with your comment and would like to address any issues you may have with the service provided. if you would like to discuss this in more detail please email..
Liberty Bridge Road Practice
Jemma R.
The practice fell significantly short of expectations. Young patients experienced extended waiting periods regardless of circumstances. My child was visibly distressed throughout the visit, yet this..
Liberty Bridge Road Practice
B S.
The service experience was disappointing. The appointment process requires multiple online forms to be completed sequentially, which feels unnecessarily complicated. Appointments frequently run..
Liberty Bridge Road Practice
Ronan M.