KE

Katie E. 2 years ago • From Google

Rating

Excellent

Econsult wasted my time but staff were great

I initiated an online consultation because my symptoms weren't severe enough for a face-to-face visit. The response suggested scheduling an appointment, which made me think my condition was more serious than I initially believed. Given my night shift work, in-person visits are challenging. After a long night shift, I stayed awake to call at 8am and secured a quick 8:45am appointment. Upon arrival, I was informed that my issue could be addressed with over-the-counter medication. This not only wasted my time but also made me feel guilty for potentially taking a slot from someone with a more urgent medical need. I suggest improving the e-consultation process to prevent such inefficient encounters in the future. The staff were excellent and blameless, but this particular experience was far from satisfactory. [9/5/24 update:] Dr. Kat Edwards is an exceptional GP - incredibly compassionate and an attentive listener. She has successfully assisted me with multiple health concerns, and I always leave feeling better. The reception team is equally outstanding, consistently warm and welcoming. I cannot praise them enough.

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