Riverside Surgery

Edit: The website's interface has been updated to inform patients about the necessity of bringing a printed form, and they now provide online registration, which seems like a convenient improvement...

The medical professionals here deserve high praise for their attentive and compassionate approach to patient care. Sadly, the front desk staff could significantly benefit from comprehensive customer..

Exceptional nursing team and incredibly friendly personnel

The medical professionals at Riverside are truly exceptional, and their quality care has consistently impressed me, making me hesitant to consider changing providers. Sadly, the front desk staff..

Absolutely terrible customer service, with a receptionist who comes across as both pompous and completely indifferent!

I arrived at Riverside Surgery today around 11:47 AM seeking to register as a new patient, primarily due to ongoing mental health challenges. My current circumstances are complex, having recently..

The front desk staff displayed an appalling lack of professionalism, demonstrating zero empathy when I attempted to file a complaint. When I requested her name, she flatly refused to provide her..

Unhelpful and disrespectful employees who lack basic customer service skills and seem uninterested in assisting customers.

Scheduling an appointment here is incredibly challenging. Back in June 2018, I was informed that no slots were open in the foreseeable future. When I reached out again this past June, in 2019, they..

Recently became a patient at this medical practice, and I must say, their approach to scheduling appointments is incredibly frustrating. Whenever I attempt to contact them, they seem to conjure up..

After escalating my concern to the customer service manager, the problem was ultimately resolved

The reception personnel at this medical practice display an appalling lack of professionalism and basic courtesy. The front desk staff member is so discourteous and lacking in fundamental customer..

I have absolutely nothing negative to say about this medical practice. Whenever I require a prescription renewal, it's effortlessly handled via email and promptly sent directly to my..

Disregard the pessimistic feedback. This is unquestionably the top medical practice. I transitioned here around 2013 and have never struggled with scheduling appointments. A simple morning call..

I wish I could award negative stars for this abysmal service. My interaction with the Riverside Surgery reception manager, "Mrs Jones," was absolutely disastrous in terms of phone communication. I..

I've enrolled my family at this medical practice, and the entire team has been absolutely fantastic. All staff members have demonstrated exceptional helpfulness and have extended a warm welcome...

I'm not typically someone who leaves feedback, but I feel driven to share my experience because the level of care has consistently exceeded my expectations. Whenever our infant requires immediate..

I'm only awarding 1 star because there's no option for zero, which is what this place truly deserves. This medical practice used to be excellent, in my opinion, approximately 40+ years ago...

Heartfelt appreciation goes out to the entire team at Riverside for their consistent and compassionate assistance to both my elderly stepmother and myself during her time living independently before..

This medical practice is absolutely appalling. The receptionists tarnish the experience, though a few are commendable, and the medical doctors are genuinely understanding and exceptional. During my..