Moss Healthcare Kings Road Harrogate

I have been attending this practice for nearly six decades and have consistently received thoughtful and compassionate care from all members of the team, including reception staff, clinical nurses,..

Everything went well - much appreciated!

The nursing care has been inconsistent. During a previous visit several months ago, the staff member was rather distant and didn't interact much, which made the experience of having blood taken feel..

The practice nurse was very efficient and friendly during my blood test appointment. It was a positive experience. Thank you.

Straightforward guidance and prompt scheduling, no complaints about this practice as they have consistently delivered outstanding care

The practice website was reasonably straightforward to navigate.

A young man working on reception was very friendly and had a lovely manner. He smiled and helped put me at ease during my first visit to the surgery. I then saw a doctor who was fabulous – very..

I felt compelled to express my appreciation for the nursing staff member and the courteous receptionist who assisted me during my visit. As someone who experiences anxiety around medical procedures,..

The nursing staff member was exceptionally kind and gentle, which helped me feel at ease during my visit.

I have consistently been treated with professionalism combined with a welcoming approach.

I had an appointment with a member of the nursing staff who demonstrated professionalism and was very pleasant throughout the visit.

Had a disappointing experience when I visited. I was informed that the pharmacy team member was unavailable due to their break, and I was asked to come back later.

My elderly father was unable to be seen at his scheduled appointment on Friday due to arriving a few minutes behind the expected time because of traffic delays. Additionally, follow-up appointments..

Last week one of our managers was talking to you on the phone and I thought the problem had been resolved t your satisfaction, i will ask her to contact you again

The clinical staff were excellent.

I was quite let down by my experience at the surgery today and feel that improvements could be made.

Competent, supportive and goal-oriented

At a time when contacting a GP surgery can feel challenging, this practice stands out as truly outstanding. The operational systems are well-designed, featuring an effective initial assessment..

Testing blood samples were collected in a well-organised manner with prompt and friendly service.

Had a disappointing visit. The team seemed dismissive and their manner came across as rather condescending.