Wilberforce Health Centre

I visit regularly and have consistently had positive experiences.

I experienced an issue with my medication and was instructed to call at 8 the following morning to arrange a consultation to discuss the matter with a clinician. However, when I made the call, I was..

The clinical team members and administrative staff demonstrated professionalism and compassion throughout their interactions.

Positive experience with the medical team

I had read some previous feedback before bringing my young child in for a blood test and felt hesitant about booking, but given the constraints of our schedule, it was the only viable option..

The service provided is of a high standard.

I was thoroughly delighted with all the staff members I encountered. The person at the entrance was exceptionally accommodating, the front desk staff demonstrated courtesy and promptness, and the..

I was advised by NHS 111 to seek urgent contact due to elevated blood pressure readings. When I called the practice, I was informed that an appointment would be necessary, with availability only..

Attended an appointment this morning for a blood test. I had sustained an arm injury the previous week, and the clinical staff on duty carefully removed the existing dressing, applied appropriate..

The reception team's manner was unwelcoming. It would seem more efficient to implement an automated appointment system rather than rely on staff who appear disengaged with their role. However, I..

Contacted the practice at 2pm and was first in the queue, yet remained on hold for half an hour without receiving a response. It is unclear what the reception staff were occupied with during this..

The service fell short of professional standards.

I had a minor procedure here recently and it was an excellent experience. I've attended similar appointments at other practices in the past, but none have been as informative, compassionate, and..

The practice location has changed from its previous position, which seems an odd decision. Getting an appointment requires extraordinary patience and persistence. You would likely receive a faster..

I attended the practice and inquired whether someone could examine a skin mark on my shoulder that had recently become uncomfortable. The receptionist acknowledged the request but explained there..

The reception team's demeanor fell significantly short of expectations, making even a single star rating seem generous.

I contacted the practice early in the morning shortly after opening regarding a concern with my child. Upon arrival, I was placed in a queue and remained in the same location for approximately 10..

The practice's advertised opening hours appear to differ from when it actually closes. Upon arriving at 7, I was unable to be seen as the surgery had already shut for the day.

It was disappointing to encounter some staff members who did not meet the standard of service I would have expected from the NHS.

I arrived at the walk-in centre with modest expectations based on previous feedback, but I was pleasantly surprised by the helpfulness of both the reception team and clinical staff. I was assessed..