Freuchen Medical Centre

The service provided was disappointing, with concerns about responsiveness and follow-up. There were issues with appointment scheduling, as promises made were not followed through with adequate..

Had a phone appointment with a clinician who was very helpful and kind. They arranged for medication to be sent to the pharmacy promptly and provided useful guidance. I've consistently had positive..

Excellent surgery that operates in a well-organised manner.

I attended the practice today seeking an appointment but was unable to secure one. The reception staff indicated that my presenting concern would require hospital-level care rather than a GP..

I'm thoroughly enjoying my experience at this practice, with courteous team members whose friendly and welcoming manner comes through clearly in their interactions with patients. Excellent work, and..

I have made considerable effort to secure an appointment, but the reception team frequently seem to complicate the process unnecessarily. They request personal information that appears excessive,..

The care provided was delivered in a professional manner and met high standards.

This practice has been disappointing. They schedule appointments but then frequently cancel them, and the reception team comes across as unwelcoming. It seems like the staff are not particularly..

The team at this practice are clearly stretched, and there are times when matters can be overlooked. However, they demonstrate genuine friendliness, helpfulness and a strong work ethic (I've been a..

The medical staff are knowledgeable, friendly, and genuinely supportive. My visits have consistently been positive experiences. I appreciate the care provided.

The practice offers convenient scheduling with readily available appointments. They respond promptly to calls and maintain professional communication throughout.

I wish to express my deep appreciation for the wonderful care I've received at the medical centre. I have found the healthcare professional to be absolutely fantastic, professional, caring,..

I had a very negative experience with a member of the reception team. During our interaction, I felt the staff member was dismissive and unhelpful, and I was unable to finish expressing my concerns...

The only reason I'm still registered here is because of one particular clinician, as my whole family has been with them since their previous location and I believe the practice as a whole has..

The team here demonstrated warmth and professionalism, with clear competence and smooth operations throughout my visit.

I feel my mother's serious health condition was not identified promptly by this surgery, which I believe contributed to her passing. The underlying issue was not investigated thoroughly when she..

The customer service experience at this practice was disappointing, and I found the interaction to be quite unfriendly.

Excellent practice with very helpful and professional staff members. Highly satisfied with the experience.

Disappointing experience overall. Booking appointments proved difficult. The reception team could be more accommodating and their manner was sometimes unwelcoming. There appeared to be a lack of..

I have received considerable support from this medical centre and they consistently ensure my needs are addressed. It is not always straightforward when dealing with health concerns that cause..