Village Health Group East Leake

I had a very poor experience when I contacted the practice regarding concerns with my medication. I felt that my worries were not taken seriously or given proper attention. I am concerned that this..

The reception staff were unwelcoming, difficult to deal with, and unhelpful.

Came into the practice without an appointment as my daughter's cough suddenly became much worse. A clinician saw us both very promptly and without delay. They not only examined my daughter but also..

A recent visit for respiratory and sinus symptoms including wheezing and fatigue. An online assessment form was completed on a Monday morning. A pharmacy consultation followed the same day, where..

I have found the service to be extremely disappointing. Since July, I have been attempting to secure an appointment without success. The phone lines are frequently unavailable or I experience..

My spouse received a call at mid-morning and was offered an appointment shortly after. We arrived a few minutes early, but waited over an hour before being seen. This was disappointing, particularly..

The service provided here falls significantly short of expectations for a growing community with limited medical availability. Hearing about operational challenges is deeply frustrating for those..

Extended waiting period, and the clinician did not adequately address my concerns. I am currently experiencing ongoing discomfort and unable to access further care until I am able to secure another..

Very impressed with the East Leake Surgery. The clinician I saw always keeps you informed and provides an excellent service. They are very approachable and very caring. You feel like they are 'your'..

The new appointment system was straightforward to navigate and I was able to secure a same-day slot. The team members were welcoming and the clinician provided excellent care.

I had been experiencing discomfort for quite some time, but after receiving an injection treatment, I finally noticed a significant improvement in my quality of life. Thanks to the care I received,..

Given all the negative coverage about GP availability these days, I was pleasantly surprised by the service I received today. I called in the morning and was seen within a couple of hours, with the..

The new online system is excellent, with responses consistently arriving within a few hours of submitting an enquiry. The clinical staff have been particularly helpful for all matters relating to my..

Unable to get an appointment with a doctor. Phone consultations are challenging and obtaining any kind of appointment proves difficult due to lengthy waiting times on the telephone.

I never usually write reviews, but I feel it’s my responsibility to warn others about my experience with this surgery. From start to finish, the standard of care has been deeply concerning. The..

I accessed the new online triage system this evening and found it very easy to use. Once I submitted my request, I received a call back within a few minutes from a helpful member of the reception..

I accessed the online booking system for a minor health concern and was able to secure an appointment in the evening within a few days. The evening slot worked well with my work and family..

I relocated to the village approximately a year ago and initially had a positive impression of this practice. However, my experience has declined since the introduction of the new online booking..

Excellent Service. My wife had arranged an appointment several weeks prior via telephone for 10:30am this morning. A few days beforehand she received a text notification indicating her appointment..

An excellent practice with healthcare professionals and team members who consistently provide care that exceeds what is typically found at other surgeries in the locality.