Bridge End Surgery

I have attempted to secure a telephone consultation on three separate occasions this week. On each attempt, I called at the designated time and found myself waiting in a queue, only to be informed..

I wanted to share that over the past several weeks, the front desk team has been exceptionally supportive and have followed through on their commitments whenever we've required help. We recognise..

A member of the reception team displayed unhelpful telephone manner when handling appointment requests. For individuals seeking support with personal health concerns, interactions with this staff..

The receptionist appeared unwilling to provide assistance.

The practice appears indifferent to patient needs and availability remains a significant issue. After waiting several months with no improvement, I spent considerable time in the queue only to be..

I had a very disappointing experience.

An exceptionally well-run practice staffed by highly skilled, compassionate and understanding professionals across all departments, from administrative staff through to clinical team members. While..

I attended my GP surgery in the afternoon as I was concerned I might have a urinary tract infection, particularly given my recent medical situation. I approached the reception desk and asked whether..

Repeat prescriptions consistently arrive later than expected. Obtaining appointments proves extremely difficult, and accessing services in general is challenging. The appointment booking system..

I would advise caution when choosing this practice. As a long-standing patient, I have noticed a significant decline in the standard of care. During my recent visit, I felt let down by a lack of..

The reception team repeatedly misplaced my medication list and demonstrated a lack of compassion in their interactions. While this may reflect broader organisational issues, it remains an..

If you're thinking about registering with this practice, I would strongly advise against it. Our family has experienced multiple issues here, not just one isolated problem. When calling the..

Attempted to contact the practice by telephone, but was unable to reach anyone when calling back as requested.

Unable to secure an appointment for my granddaughter. The situation is quite frustrating.

I cannot speak highly enough of this practice. My elderly relative is dealing with significant health challenges and memory difficulties. The reception staff, nursing team, and clinical staff have..

Have always had a positive experience. The team here is excellent.

When appointments are secured and consultations take place, the clinical staff demonstrate genuine warmth and provide effective care. However, the process of obtaining an appointment presents..

Multiple attempts were made to secure an appointment, with various obstacles arising each time. It was only after contacting an external service and them advising that availability existed within..

Called to book an appointment and selected the callback option after waiting in a lengthy queue. When the practice rang back, the call disconnected unexpectedly. Upon attempting to reschedule, there..

I wanted to express my gratitude for the exceptional care I received. The team demonstrated genuine empathy and understanding, providing knowledgeable guidance throughout my healthcare journey...