Crossfell Health Centre

The contact number listed on their website does not function properly. The telephone number shown on their online search listing also does not work. This is quite frustrating to be honest.

It would be beneficial if the reception team could prioritise answering incoming phone calls more promptly, as callers may experience lengthy wait times before their calls are answered.

The reception staff can be unwelcoming, and even if you manage to book an appointment, you may need to wait a couple of days. Once you arrive for your appointment, waiting times can extend to around..

The reception staff were unhelpful during phone calls, and the booking system proved problematic. Overall, this practice requires significant improvements.

I have been waiting over a month for a lung function test and have been informed by reception that I am on a waiting list with approximately one hundred other patients. The practice has explained..

The medical professionals here fell short of expectations, and the overall experience was disappointing.

The phone lines are difficult to reach, with extended wait times when trying to get through. I waited for a considerable period and remained first in the queue for a significant portion of that time...

Calls go unanswered outside of appointment booking hours. The reception team could be more welcoming. Many of the clinical staff seem disengaged from patient care. If this is representative of..

I have been a patient at this practice for many years and continue to remain registered despite ongoing frustrations. My primary concern relates to the accessibility of the telephone service. On a..

I find it difficult to reach the practice on a regular basis. While I understand this may be a common issue elsewhere, the experience of waiting an extended period on hold only to have the call..

Would rate this much lower if possible. The telephone system consistently fails to connect calls. I have been attempting to secure an appointment for more than a month without success, as no one..

The reception team came across as rather impolite during my telephone call, and I could hear them laughing while I was asking a straightforward question. I was calling regarding an appointment at the..

I would rate this experience much lower if possible. I found the service to be extremely poor, with significant issues regarding the reception staff and clinical team. I felt frustrated by..

I have relocated extensively throughout the country and abroad, and I must say this practice falls significantly short of others I have experienced. The front desk staff present considerable..

This practice falls significantly short of expectations. The reception staff appear poorly informed and unhelpful. Obtaining an appointment is extremely difficult. The approach seems to be..

Not a positive experience with the medical team at this practice.

This practice has been a disappointing experience. The telephone service is particularly problematic, with calls rarely being answered. Having used various medical facilities across different..

I conducted an informal test by calling the practice while standing in the reception area. I observed that the call went unanswered, and the staff members present commented that the phone was ringing..

The phone lines are not being answered, which is frustrating.

Extremely disappointing experience.