Northern Health Centre

It has become more challenging to obtain face-to-face appointments and physical examinations since recent times. Accessing a consultation with a preferred clinician can involve lengthy waiting..

I contacted the practice to speak with a clinician and was directed by reception staff to complete a form. I explained that the call system had presented two alternatives: submitting a form online..

I contacted the practice when I was feeling poorly and, despite mentioning that I was already registered there, was simply told to ring back on Monday as they were about to close. No alternative..

My daughter had an appointment today. I arrived approximately ten minutes late due to traffic conditions in the area, but the receptionist was not immediately available. After waiting for about ten..

An extremely disappointing experience at this practice, falling well short of expectations.

The practice on Holloway Road has been a disappointing experience. The telephone reception team came across as unhelpful and dismissive, and I felt the clinical staff were not straightforward with..

About as useful as discussing your health concerns with a retail worker, except the retail worker would treat you with courtesy, whereas the staff here did not.

The phone answering and reception team's approach has become noticeably better during our time as patients at this practice, and there are several capable clinicians available. Bringing..

The clinical staff are excellent, though there is room for improvement in the reception area.

The practice has deteriorated significantly following the relocation. I experienced concerning interactions at reception that felt disrespectful, and I was spoken to loudly on the phone in a way..

Attended an appointment but was asked to return the following week, which felt frustrating given the circumstances. Had been receiving treatment a month prior, but during the last couple of sessions..

Excellent experience with a welcoming and approachable team.

The staff and clinical team were not as courteous as I would have hoped.

A handful of the clinical staff members are satisfactory, however the front desk team certainly are not. My appointment ran significantly behind schedule, and when I rang to check on the delay, the..

The clinical staff are adequate, however the reception team demonstrated poor interpersonal skills. The overall customer service experience was unsatisfactory.

The online appointment booking system works really well, and the practice typically gets back to you very quickly after submission—usually within an hour—to confirm a time. Many appointments can..

I'm concerned that the situation continues to deteriorate. I recently attempted to speak with a member of the reception team, but found it challenging to communicate effectively as I was frequently..

A well-staffed practice with a good selection of healthcare professionals and attentive reception team members.

The staff members were not courteous or welcoming. They appeared dismissive and did not reciprocate friendly interactions. I am currently considering alternative healthcare providers.

Extremely poor service. The clinical staff tend to dismiss concerns and provide minimal assistance. There are significant delays before appointments, yet strict policies regarding late arrivals...