Star Lane Medical Centre
DB
Dai B. 4 months ago • From Google
Bad
Of the GP surgeries I have attended, this one has demonstrated the greatest level of efficiency. Although you may see different clinicians on different visits, the practice maintains thorough records and consistently provides the support needed. The team consistently demonstrates compassion, practicality, and professionalism. They appear to be a dedicated group genuinely committed to delivering care to as many patients as they can. *** The quality of care declined noticeably following the pandemic. There were significant errors in how my respiratory concerns were managed and addressed. During a telephone consultation, the practice attributed my cardiovascular and respiratory symptoms to weight-related factors without conducting a physical assessment, which did not align with my actual physical presentation at that time. I was given a medication typically used for acute relief but at dosages intended for long-term prevention, which caused considerable adverse effects. My formal complaints about these issues did not result in meaningful resolution. I subsequently transferred to a different practice where I received a timely diagnosis and was started on appropriate long-term management with notably better outcomes. However, the period without proper treatment meant that my recovery and rehabilitation took considerably longer than it should have.
Daniella B.