Bridgegate Medical Centre

I was eventually able to speak with a couple of staff members at reception. I have been struggling with sleep difficulties for 2 years alongside other mental health challenges, including significant..

I have been a patient at this practice for many years, but I have noticed a significant decline in service quality over the past couple of years. The situation came to a head during a recent phone..

The medicines management service frequently contacts patients on Friday afternoons to inform them that prescribed medication cannot be continued, despite recommendations from a consultant. This..

I would not recommend this practice and would suggest exploring other options if possible.

I would recommend seeking care at an alternative practice, as I did not feel confident in the level of service provided here.

Submitted an online form this morning to attempt booking an appointment and received a response offering a telephone consultation in three weeks' time with eight doctors available, though all..

Attempting to secure an appointment at this practice feels like an extremely competitive and difficult process.

I am in my seventies and have been a patient with this practice throughout my life. The care I have received has consistently been excellent.

I found my interaction with the reception staff to be quite disappointing. When I called to book an appointment for November, I was given a date in mid-December instead, which felt like an..

Consistently demonstrated a welcoming demeanor and provided valuable assistance throughout my visit.

It is quite disappointing that telephone booking for appointments is no longer available. The practice has been experiencing a steady decline in appointment accessibility over time.

Following on from my earlier feedback, I continue to await a minor procedure that was first discussed with my GP nine months ago. An appointment was scheduled for me last month, however it was..

The practice does not adequately address patient concerns. When issues are raised, responses have been unsatisfactory and I would not recommend this GP practice to others. There is significant..

Frustrating experience trying to book an appointment, with a lengthy wait on the phone followed by a considerable delay before being seen.

I experienced significant difficulties with the customer service I received during a visit to the practice. Both the receptionist and a staff member from the back office who became involved..

It has been difficult to secure an appointment as the preferred clinician has reduced availability. Following a recent surgical procedure, I experienced significant discomfort and was advised by..

I really appreciate my healthcare provider, however I feel the reception team could benefit from improvement. I was given an estimated wait time that was significantly shorter than what I actually..

This is the medical practice that my family member attends, and I also know a few other people who are patients there! 😃 xx

Struggling to secure an appointment in a timely manner. The reception area experience is frustrating, as staff seem unaware of patients waiting to be attended to. The newly introduced self-service..

The standard of care appears to be declining progressively. Telephone appointment booking is not available. The online prescription renewal system is structured in a way that makes it easy to..