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Adenis R. 4 years ago • From Google

Rating

Great

Efficient service with friendly staff at local surgery

I'm puzzled by the critical feedback circulating about this practice. Having been a patient for more than 12 months, I've consistently experienced excellent service. Their online booking system is convenient, and I appreciate being able to communicate with my doctor through their mobile app. Prescription collection has been smooth and hassle-free. When I inquired about my COVID-19 vaccination, the reception staff were helpful, taking the time to find precise answers when they were initially uncertain. It seems the complainers are likely expecting an unrealistic level of treatment, typical of the overly demanding attitude prevalent in Ely. Compared to other medical practices, this is a solid healthcare provider. The only drawback is occasionally extended waiting periods, which prevents me from awarding a perfect 5-star rating.

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